Sr. Director of Professional Services

Job Description

About the team:

Join the FIS Automated Finance team as a Principal of Implementation and Delivery Director (Sr. Director) to manage our end to end implementation and delivery lifecycle for our Receivables and Payables solutions. Our vision for the Automated Finance (EF) team is to enable our customers to easily implement a robust suite of financial solutions into their office of the CFO, so they can satisfy their customer needs, business goals and differentiate themselves from their competitors.   We will provide best-in-class program management and consulting capabilities for our customers. We operate like an incubated startup within FIS, with the full support of the company and a mandate to create a world-class implementation and delivery organization. This is a fast-paced and fun group that believes strongly in putting forth the best in class experience for our customers through robust implementation engagement. You will be a key leader in our Client Success organization. Beyond this you will help shape the culture and work hand in hand engagement, operations, and support peers to provide best in class services and experiences to our customers and users. 

About the role:

As a leader and people manager, you will be responsible for leading a team of project managers, business consultants, and technical consultants to interact with client business/IT and platform owners to gather requirements for application onboarding into our solutions. You will be responsible for setting priorities and ensuring that the programs stays on track with a keen focus on speed to revenue and quality of delivery with our clients.

What you will be doing:

• Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client needs. Expands revenue from existing clients.
• Develops new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and broader industry events, preparing proposals, contributing thought leadership and building references.
• Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization.
• Contributes to divisional revenue, EBITDA and forecasting objectives.
• Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.
• Adapts to changing business circumstances with appropriate actions and positive attitude.
• Chairs internal committees covering subject matter expertise.
• Drives employee engagement.
• Stays abreast of market and industry trends and project credibility in chosen area of expertise.
• Collaborates with other leaders throughout FIS.
• Builds organizational structure to meet business goals and objectives.
• Works with FIS talent acquisition to recruit people of high caliber.
• Mentors, motivates and guides performance of others creating an effective team environment.
• Sets appropriate standards of behavior and leads by example, addresses performance and behavioral issues in a timely and professional manner and recognizes, appreciates and leverages strengths of others to      accomplish company objectives.
• Participates in setting business development strategy for defined geography or special practice area.
• Demonstrates technical competence in assigned consulting practice.
• Actively pursues opportunities to develop expertise and drive innovation.
• Develops, coordinates and participates in variety of educational programs.
• Develops thought leadership, represents FIS at industry events and participates in prospect meetings.
• Analyzes management reports and implement strategies to improve business performance.
• Effectively pursues and applies best practices to advance business and company goals.
• Promotes continuous improvement while seeking opportunities to grow the business, add value and maximize profit.
• Manages staff utilization, schedules and performance standards.
• Manages project profitability and client satisfaction.
• Understands and adheres to FIS policies and procedures, as well as governing laws and regulations.
• Complies with information security and risk management policies and take appropriate action to secure FIS’ business environment.
• Other related duties assigned as needed.

What you will need:

•Bachelor’s degree in business administration, finance, or the equivalent combination of education, training, or work experience.

•Leadership Skills: Proven ability to lead and inspire cross-functional teams.