Jobs and Careers

Sr. Customer Success Manager

United States, United Statesfull_timeVerifiedPosted 16 Jan 2026

About the role

Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.

What You Will DoForescout has an excellent opportunity for a strategic and business-focused Sr. Customer Success Manager (CSM) to join our high-energy, multi-cultural, world-changing team. As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role. You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions. You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction. In this role you will:

Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives
Collaborate with your customers to create, implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan
Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users
Coordinate activities with the assigned Adoption Engineer
Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion
Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities
Partner with sales teams to identify expansion opportunities and mitigate loss to competition
Proactively manage account escalations with the appropriate internal stakeholders

What You Will BringWe encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.

Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field
6+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies
Strong technical aptitude, business and sales acumen, customer service, and change management skills
Demonstrate technical knowledge specific to information security software; presales experience is a plus
Understanding of customer success and all aspects of the customer lifecycle
Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
Strong verbal and written communication, prioritization, and time management skills
Outstanding negotiation skills with the ability to make trade-off decisions and counter objections
Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding
Proven long-term customer relationship development skills; passionate about customer success

Travel or Other Requirements

Extended or non-traditional work hours may sometimes be required
Opportunity for domestic and international travel

What Forescout Offers You

Competitive compensation and benefits–we cover 88% of employee and dependents’ health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance progr