Senior IT Application Analyst - Hybrid

This position is for a Senior Application Analyst in the EHR Technology Domain. This role will support the Patient Engagement Team in maintaining and enhancing Epic tools that improve patient-provider interactions. This role focuses on Epic MyChart, Welcome, Bedside and related patient-facing applications, ensuring seamless integration, usability, and compliance with organizational standards. The analyst will collaborate with clinical, operational, and technical stakeholders to deliver solutions that empower patients and streamline workflows.

Serves a primary role in the support of software programs or modules across multiple clinical and/or business functions.  Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems, as well as system implementation and integration projects, which require systems analysis, design, build, testing and implementation for specific modules or applications.   Functions as a liaison between clinical, business, and technical areas during the planning process and provides oversight throughout the project cycle. Builds credibility and rapport with customers to understand their needs. 

Research requests to determine scope, size and impact. Validates requirement information with the stakeholders to ensure completeness, correctness, and clarity. Validates solutions to ensure it satisfies the stated requirements.  Maintains in-depth knowledge of existing systems and certification in the vended application. Able to design, develop, or modify applications, algorithms, or rules via vendor tools or augmented tools developed within Mayo Clinic and are able to validate data integrity of changes introduced. 

Works on strategic projects with a Project Manager and is able to manage small- to mid-sized operational projects independently. Works independently across multiple departments and divisions in order to accomplish goals.  Creates test plans and evaluates current plans for improvement. Guides and advises less experienced business analysts and provides orientation and training for new employees.  Maintains knowledge of current and emerging technologies that directly affect enterprise processes. Maintains awareness of overall enterprise architecture.

May be required to provide 24/7 on-call support.

Bachelor’s degree with 4 years’ experience OR Associate’s degree with 6 years’ experience.  Vendor application certification may be required.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.  During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding.  You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording.  The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.  Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.