Lightstep - Senior Manager, Site Reliability Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

We created Lightstep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), Lightstep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.

What you get to do in this role:   

As Site Reliability Engineering Senior Manager, you’ll play a pivotal role in building a team of Site Reliability Engineers who work closely with development teams to build observability, resiliency, and automation into everything we do. This role will invite you to engage, influence, and evangelize SRE practices with development, product management, and customer-facing groups to align technology service/solution delivery. Our team is spanning a variety of career backgrounds and experience levels; we look first and foremost for an empathetic leader.

We care deeply about building long term careers and offer opportunities for Engineering Managers to grow towards more strategic leadership or other roles in our developing business. In addition, we highly encourage (and have frequently supported) our engineering managers who give talks at conferences and organize events.

Qualifications

To be successful in this role you have:

• 10+ years of experience with relevant technologies and advanced coding skills with high-quality results.
• You're people-driven first and foremost: motivated by the success of your team, excited to support the engineers on your team, and attuned to them as individuals.
• You enjoy evangelizing, influencing, and implementing SRE and security practices across the organization including engineering, operations, and product management.
• You collaborate and build effective relationships with product managers and engineers to identify, prioritize, and automate enhancements to improve service reliability and security.
• You are comfortable owning capacity planning, performance analysis, instrumentation and other non-functional systems requirements.
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