Commercial Sales Service Representative (all genders)

 

 

Location: Hamburg, hybrid
Contract: full time / indefinite
Language: English
  
Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.  
With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation. 
If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us! 

 

As Commercial Sales Service Representative, you will play a vital role in supporting the sales team and ensuring the smooth and efficient operation of sales-related activities within the organization. In this role, you will handle administrative tasks, manage data, and engage with customers interaction to facilitate successful sales processes. Responsibilities include maintaining accurate records, assisting with sales planning, and delivering exceptional customer service.

 

Your Day to Day

 

Customer Interaction:

• You will communicate effectively and professionally with customers in a timely manner, handling inquiries, clarifying commercial problems or concerns and providing information about contracts, invoices and transactions (not products or services)

• Serve as the primary point of contact for customers regarding pricing, contract terms, invoices, or renewals. Ensure you can competently answer customer queries and collaborate with other departments to find solutions.

• One of your main tasks will be building and maintaining strong, positive, and honest relationships with customers. This includes collecting customer information and purchase orders after the first contract.

Sales Support:

• You will assist the sales team with administrative tasks such as order processing (PO + CIF collection), and contract management.

Data Management:

• Maintain and update the customer database with accurate and current information (excluding entering initial data).

Licenses Agreements:

• Track transactions and communicate updates to customers as needed.

• Identify customers who have exceeded their agreed licenses.

Sales Documentation:

• Prepare and maintain sales contracts, agreements, and other legal documents, particularly in the case of renewals.

• Ensure all sales-related documentation is complete, accurate, and compliant with company policies and regulations.

Sales Reporting:

• Provide sales managers with insights and recommendations for potential cross-selling or upselling opportunities.

 

What makes you excel in this position:

• Bachelor's degree in business administration or a related field (preferred).

• Proven experience in sales administration, customer support or a similar role.

• Strong organizational and time management skills.

• Excellent communication skills in both German and English, written and verbal, at a professional/business level.

• Proficiency MS Office, particularly Excel, in using office software and CRM systems.

• Attention to detail and accuracy in data entry and record-keeping.

• Ability to work independently and as part of a team.

• Customer-focused attitude and problem-solving skills.

• Knowledge of sales processes and best practices is a plus.

 

Why us? 
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.  
 
[EEO Statement]
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

  
[To all recruitment agencies] 
Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.