EMPLOYMENT SECURITY REPRESENTATIVE II - 40043192

Requisition No: 839814 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40043192

 Pay Plan: Career Service

Position Number: 40043192 

Salary:  $36,000.00 

Posting Closing Date: 10/28/2024 

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Our Organization and Mission:
Florida Commerce works across the state to support Florida’s economy, robust and talented workforce and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.
CareerSource Brevard Flagler Volusia is the workforce development board for Brevard County. CareerSource Brevard Flagler Volusia works to facilitate and be the catalyst for workforce development services that are responsive to the employment needs of Brevard County.
In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at Florida Commerce that fit their skill sets.
Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let our mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:
This position works directly with a team of other Customer Service Representatives to greet and assist job seeker candidates with accessing services in person in the center, on the phone and chat system, as well as assist employer customers to screen and refer job seeker candidates to their job opening positions in Employ Florida.
Screening the job seeker candidate for qualifications and experience as required for compliance and recording applicable supporting documentation in the management information system to include all notes as it pertains to the quality of services provided. The incumbent in this position will:
• Assist job seeker candidate with full registration in the Employ Florida to include Background, Contact details and a Resume.
• Identifies and recommends to the job seeker candidate actions and services needed to apply for applicable job openings in Employ Florida and other job boards as well as develop and provide resume guidance and development.
• Review’s memorandums, e-mails, reports and communications related to center operations and customer services and responds to the actions required by the Center Manager or Point of Contact staff.
• Conduct follow up and monitor the job seeker candidates process into employment.
• Ensure placement information is obtained and shared timely and properly to Job Order control unit to assist with placement information getting entered into the State MIS in a timely manner.
• Professionally handle all customer service-related issues that may arise on a day-to-day basis and include Management team if necessary, to resolve.
• Prepare a monthly summary from weekly activity reports and submit to management by the deadline set by the CareerSource Center Manager.
• Participate in center meetings and countywide meetings to provide feedback related to job seeker activities and provide recommendations as needed.
• Work with Career Advisors to assist with job seeker training process to include providing training information and conducting general aptitude assessment testing as needed.
• Participates in promotional activities to promote services that are available to eligible persons, such as, Job Fairs, Recruiting Events and Career Days.
• Provide direct assistance to job seeker candidate to include, resume assistance, job search, arranging for skills assessments, LMI, and documenting all activities in the State MIS if needed.
• Provide labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, and referral and placement if needed.

The Difference You Will Make:
Your knowledge and skills will be utilized to assist qualified job seeker candidates to connect to employers.
CareerSource Brevard Flagler Volusia is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:
Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee: