Senior Product Owner, App and Customer Portal

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

This is an exciting time for Credit Acceptance, as we transform the way that we work to drive big innovation in the auto financing industry. As a Senior Product Owner, you will be an integral member driving this transformation. You will work on complex initiatives at the intersection of finance and technology, developing products that change peoples’ lives.
The Senior Product Owner role is a highly collaborative leader and expert in their domain, working closely with cross-functional teams to determine which customer needs should be addressed and shape how we address them. You will gather requirements from customers and business stakeholders, and partner closely with Engineering teams to translate them to technical requirements that enable development of new products and features. It is your responsibility to ensure the products that we build solve for the most important customer needs in the most effective way.

 

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Partner with multiple engineering teams to enhance and manage internal or external products. 
• Partner with internal and external customers to understand their needs and execute on value-added work to increase richness and usability of our products. 
• Serve as the "voice of the customer" to the delivery team by representing and reinforcing the customer's perspective throughout product realization cycles. 
• Partner with a cross-functional team of analysts, architects, engineers, testers, and others to develop and execute against product roadmaps and release plans. 
• Own, prioritize, and maintain the product backlog. 
• Collaborate with PMO/Agile to prioritize and maintain the product roadmap. 
• Develop and maintain effective working relationships with subject matter experts, analysts, data scientists, and technology teams across Credit Acceptance to support our products. 
• Act as the subject-matter expert for the data product and related data domains owned by the teams. 
• Break down features into detailed stories consumable and testable by an agile team. 
• Accept and review completed stories with a focus on product quality. 
• Communicate release notes and product news and demo product changes to stakeholders. 

Competencies:  The following items detail how you will be successful in this role.

• Customer-Centric: Fully understands and embraces the customer perspective and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's mindset before considering technical solutions. Deeply experienced in human centered design, design thinking and jobs to be done. Clearly defines customer benefits to accelerate decision making, understands how changes to the customer experience impacts backend processes and technologies and develops clear roadmaps that create pathways to action.
• Business-Focused: Integrates business analytics and operational excellence in every aspect of design and development. Analyzes data thru the lens of the customer and needs of the business and understands inputs, outputs and root causes. Utilizes a hypothesis-based experimentation mindset, iterates and tests hypotheses regularly and champions high impact outcomes.
• Technology-Driven: Leverages the best modern technologies to imagine, build and deliver revolutionary results. Collaborates effectively with technical and design teams to deliver amazing products to market efficiently with quality. Deeply understands end-to-end platforms and how changes impact the enterprise, applications and the overall technical ecosystem.