District Service & Implementation Manager

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The District Service and Implementation Manager will be responsible for leading a team of Route Leads, Technicians and Cash Loaders / Messengers within the district. This position is responsible for assisting the District Manager in the secure, safe and efficient functioning of an armored car operation.  This individual will work closely with the District Lead and Regional Director to ensure all customer & LOB expectations are being met. The incumbent drives the execution of the business and motivates team members to achieve the best results and to drive continuous process improvement.  This position will lead a dedicated team of ATM employees and requires extensive coordination with other on-site operations.  This position functions in an armed environment.  This position requires the enforcement of rules to protect the premises and property of PAI/VTS/Brink's and its customers, as well as the safety of persons on the premises and its customers. To perform this job successfully, an individual must possess a can-do attitude, be willing to collaborate, demonstrate enthusiasm for customers, and be able to solve problems.

ESSENTIAL DUTIES AND TASKS:

• Manage the ATM Logistics team members at the branch
• Schedule staff for all Branch and Vault duties: route check-in/out
• Identify, research to resolve/reconcile cash variances.  Escalate to Cash Management and District Manage any unresolved variances
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Prepare reporting as needed for internal and customer stakeholders
• Ensure ATM route logistics efficiency through appropriate interaction with market employees and route analysis
• Ensure cash loads and delivery orders are prepared in a timely manner, for route start times
• Manage check-in and out of routes – with investigation and escalations for any missing packages that cannot be located
• Oversee the fleet of vehicles and other equipment needed to support the smooth operation in the district 
• Maintain safe and secure environment with the goal of ensuring the safety of all employees
• Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures; proactively reduce risk exposure and ensure implementation of measures to reduce worker’s compensation injury costs and security losses
• Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement 
• Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the company’s reputation by delivering high quality, reliable programs and services
• Provide support for other functions of the branch as necessary
• Build and maintain a deep understanding of the customers, company procedures and systems
• Manage security of the building and handle access and egress
• Coordinate vendors for service delivery, branch maintenance – with District Manager approval for spend
• Support the finance team with payroll, accounts payable or revenue information
• Organize the branch to keep all parts, assets, consumables and inventory stored and accounted for appropriately. 
• Ensure all areas are kept clean and organized, as employees complete their work
• Perform related duties as business ne