Program Supervisor (Weekends)

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: The Program Supervisor has responsibility for the oversight of his/her designated staff and/or designated shift, as well as providing direct service to the extent determined by the Crisis Coordinator. This position has a part-time supervisory function.

Schedule Details:  Various weekend shifts are available

Location: Exton, PA

Program: Crisis Intervention

Pay Rate: $28/hour

Job Functions:

• Implement service delivery goals consistent with overall agency goals and policy/procedures
• Provide routine, quality supervision and consultation to program staff
• Use Word, Excel, Electronic Health Record, and Outlook effectively
• Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner
• Complete other responsibilities as assigned by the direct supervisor
• Orient new program staff to the agency policy and procedures, the program’s Standard Operating Procedures (SOP), and licensure/regulatory/contractual demands of the program’s services
• Provide comprehensive, objective feedback to the program Coordinator regarding the quality of the services offered by employees under his/her supervision as part of 90-day evaluations, annual evaluations, or as otherwise needed
• Complete all personally required training as per Professional Development Plan or as per contractual requirements with agency payers
• Submit to Human Resources in a timely manner copies of all required documentation regarding, but not limited to degrees, licenses, certifications, clearances, and training certificates
• Maintain professional licensure and specialized certification in the designated state(s), as applicable
• Provide quality service delivery as defined by the program description, and best practice standards, and in full compliance with licensure standards.
• Provide supervision and consultation to designated staff to support the program description, and best practice standards and to support the program in remaining fully compliant with standards
• Maintain quality documentation of service delivery
• Provide quality clinical training to program staff, following agency curriculum, as directed by the program Coordinator to support quality service delivery
• Participate in quality improvement initiatives as implemented within his/her respective program or service line
• Report incidents through the incident management system in a timely and effective manner
• Maintain professional relationships with clients, payers community support service representatives, and other agencies
• Communicate effectively with payers to maintain and renew service authorizations as clinically appropriate
• Oversee the completion and tabulation of client outcome data, utilizing agency-endorsed outcome measures, and proposing formal recommendations for corrective action to improve service quality
• Provide all authorized client services and provide supporting documentation for re-authorizations, as necessary, in a timely manner
• Submit accurate and timely payroll and billing documentation
• Minimize unnecessary program expenses
• Provide direct, supervision to designated program staff, individually and group-based, on a regular basis (as defined by the program Coordinator or agency policies and procedures
• Provide quality direct care service to clients consistent with the program service line, standard operating procedures manual, and agency policies, and procedures
• Provide crisis assessment and support for direct service staff, as necessary, during designated working hours and on-call hours
• Ensure all program services are compliant with recovery principles and are culturally competent
  Implement effective service plans and interventions consistent with client goals, needs, and strengths
• Support staff and client access to community resources, facilitating access as necessary
• Make prompt referrals to appropriate levels of care when the program is unable to appropriately handle client needs
• Maintain a collaborative, working relationship with all program staff to fully support the needs of the program or service line
• Consult with other treatment professionals as needed
• Competency: Ab