Onsite Lifestyle Director (DSTX2025)

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary:

Headwaters is a new community located in Dripping Springs celebrating natural beauty, stewardship and outdoor living. It’s ranch life, re-imagined.

The Lifestyle Director manages resident programs and events for the homeowner’s association. The activities are entertainment designed for quality of life and enhance the community’s vibrancy. This position will also provide administrative and project support to the General Manager.
 

Key Responsibilities

• Assist other departments as directed by Community Association Manager (ie. daily incoming
  phone call support). Cross-train on administrative functions and overall HOA policies, procedures
  & rules to support the administrative office during staff vacations and sick days.
• Develop a budget for community events.
• Responsible for the overall management and execution of all community events
• Ensure events are advertised, deposits paid, vendors scheduled.
• Coordinate resident programs, classes, and smaller recurring touchpoints that are calendared between the communities ‘more significant events.
• Oversee the programming and scheduling of all Community facilities, amenities, and parks.
• Coordinate the collection of any fees for event attendance, if applicable
• Returns all phone calls regarding amenity and event inquiries within 24 hours
• Promotes the Community newsletter, public relations, and marketing publications as assigned- to include any association website or social media
• Develop and promote an active volunteer program among residents.
• Always provides excellent customer service to all members and guests.
• Responds to all inquiries and provides other supportive services as necessary; answers telephone calls, responds to written and email communication and contacts members and guests.
• Provides administrative and project support to the General Manager as required. Assists the General Manager in establishing policies and procedures for administrative operations.
• Plus other work related tasks as needed

Requirements:

• Minimum 5 years of experience in coordinating and promoting recreational activities for a community or town or center.
• Community Association experience preferred HOA, POA or COA
• Competence with Microsoft Office to include Word, Excel and Outlook.
• Experience with Constant Contact and Canva
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