Store Manager

Thuma is looking for a Store Manager to join our team in New York City in our first Retail endeavor, reporting directly to the General Manager. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the first New York City Flagship Store.

Key Responsibilities:

• Oversee the day-to-day operations of the flagship store and cafe, ensuring that our business runs smoothly and effectively.
• Maintain the visual merchandising and interior design elements to reflect the Thuma brand aesthetic.
• Recruit, hire, and train retail staff with the help of the General Manager, establishing a cohesive experience across the store and cafe. Set performance expectations, conduct regular performance evaluations, and provide ongoing training and support.
• Lead, motivate and manage the team to hit in-store KPIs, including team building and effective scheduling, while fostering a positive and collaborative work environment.
• Assume full responsibility for every aspect of the guest experience, and lead all team members to do the same.
• Ensure that all customers receive exceptional service and have a memorable in-store and cafe experience. Address customer inquiries, complaints, and feedback in a professional and timely manner.
• Create processes to actively share insights from customers cross-functionally, including the product, marketing, ecommerce and CX teams.
• Work with the GM to develop and manage budgets, monitor sales and expenses, and implement strategies to increase foot traffic and sales.
• Collaborate with the marketing team to plan and execute store promotions and events, to attract and bring potential customers into the store, engaging both local customers and tourists.
• Ensure compliance with health and safety regulations, including food safety and sanitation in the cafe.
• Monitor and maintain the security and safety of the store and its customers.

What You’ll Need:

• 5+ years of retail experience
• A minimum of 4 years experience in retail management, cafe experience is a plus
• Experience with retail operations, planning and sales strategy
• Extensive experience and ability to lead the delivery of high level customer service
• Excellent communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations
• Proficient in Microsoft Office products, Shopify experience is a plus
• Ability to build, lead and manage high performing teams 
• Ability to support conflict resolution, employee coaching and counseling

Physical Requirements:
• You are able to be mobile on the sales floor for extended periods of time
• You are able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Why Join Us Equity/401k: Participation in employee stock option plan and our 401k program where we will match up to 6% of your contributionsBenefits: Comprehensive medical, dental + vision coverage options with generous employer contributions + PTOExtras: 12 weeks of paid parental leave and company sponsored membership at One MedicalDream Setup: MacBook Air, Airpod Pros, Magic Mouse, Magic KeyboardEmployee Discount: We provide an employee discount of 40% off all Thuma productsRoom Upgrade: A complimentary product credit when you start, worth up to $2,000Cell Phone Stipend: $100 per month to recognize that you will use your cell phone for work related things
Who We AreThuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience. 
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.