Conferences and Events Usher

Position Purpose:

Support the Head Usher in creating and overseeing a high-level usher program for AWM and Charis Bible College events. Maintain a distraction-free environment in the auditorium for conference speakers that promotes a positive atmosphere for guests to receive the Gospel.

Essential Duties:

• Assist the Head Usher in creating usher program policies and procedures, including ushering, crowd control, interacting with guests to limit distractions, etc.
• Be an on-site liaison with the Security team, Public Relations team, and Special Guest Relations team
• Participate in debriefing meetings, training meetings, and team meetings
• Identify potential risks, constraints, or failure points and communicate those to the Head Usher
• Handle potential issues that arise with calmness and efficiency
• Ensure ongoing communications throughout the conference/event with relevant departments and personnel
• Provide post-event data and reports
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Strategic mindset and great problem-solving abilities
• Conflict management skills and ability to make quick decisions
• Able to exercise a high degree of judgment and diplomacy 
• Work with excellence, professionalism, and attention to detail
• High level of initiative and proactiveness 
• Ability to anticipate and identify problems and recommend solutions  
• Work well under pressure while maintaining excellent customer service
• Strong people skills, ability to communicate effectively, and maintain flexibility
• Good hygiene and professional appearance
• Strong verbal and written communication skills
• Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A high school diploma or equivalent education is required
• Charis Bible College student or graduate is preferred
• Must be able to lift 50 lbs
• Be able to work long days and weekends around events and conferences
• Must be comfortable standing on your feet for long periods
• Must pass all required checks

Experience:

• Ushering and team-leading experience
• Customer service experience is required
• Compensation is commensurate with experience