Customer Support Representative - New Builds

Help Australian homeowners switch on their energy future.
At Smart Energy, we're helping thousands of Australian households embrace smarter living through solar, battery storage, EV charging, hot water heat pumps, and home electrification solutions. 🌏☀️
What started as two mates in a Byron Bay warehouse has grown into one of Australia's fastest-growing home electrification businesses, with 15+ offices nationwide and a reputation for innovation, exceptional customer service, and industry-leading results.
Now backed by Rinnai Australia, we're entering an exciting new phase of growth and looking for a proactive and customer-focused Customer Support Specialist to join our New Builds team. 
If you love solving problems, keeping things organised, and making a genuine difference to people's experience, we'd love to hear from you.
🚀 The Opportunity
As the Customer Support Representative with our New Builds Channel - you will own the post-installation customer journey for new residential solar systems, ensuring every customer successfully progresses from system commissioning through to grid connection and export approval. The role is responsible for coordinating stakeholders, managing documentation and approvals, proactively resolving issues, and delivering an outstanding customer experience throughout the process.