Customer Success Specialist

About Paysafe 
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.  

We are looking for an experienced Customer Success Specialist to join our team.  This role is based in Jacksonville, Florida and offers a hybrid work environment where you will have a blend of 3 in office working days and 2 remote working days during the work week. 

 
Your responsibilities would include:

• Providing the highest level of customer support to our merchants by identifying problems with quick problem-solving skills ensuring to provide clear documentation for internal team updates
• Maintain and retain merchants by building positive experiences through excellent customer service and problem-solving abilities
• Consult with merchants to obtain documentation and assist with completion of account change requests
• Provides rate reviews/statement analysis to merchants and sales agents requesting competitive pricing
• Promote brand positivity through excellence and obtaining customer reviews
• Follow all established tasks, procedures, and policies
• Receptive to coaching/counseling and provided feedback with positive attitude
• Initiate and/or take part in department improvements as directed by management
• Assist by accomplishing personal and departmental goals while working effectively within the team
• Other responsibilities as assigned or requested by management

 
Qualifications to have:

• Ability to handle a high volume of calls within a fast-paced environment while maintaining high quality service
• Active Listening: providing full attention to our merchants, demonstrating our ability to understand and solve problems quickly and efficiently while showing compassion and care
• Critical/Fast-Paced Thinking: providing a timely problem solve to merchants utilizing training and knowledge of the merchant services industry
• Prominent level of integrity and care, handling sensitive and confidential information
• Strong initiative and dedication to high qual