Technology Workflow GTM Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is experiencing tremendous growth with the market acceptance of our cloud-based workflow management products, apps, and industry solutions and we are transforming our Enterprise NPI operating model to support our speed of innovation. 

The Technology Workflow GTM Program Manager will work with cross-functional teams to operationalize new business models and acquisitions. You will design and drive continuous optimization of NPI processes to create repeatable and scalable models for launching new businesses. The ideal candidate has a proven track record of launching products successfully, turning strategy into execution, transforming to drive operational scale to support ServiceNow’s speed of innovation, and delivering business outcomes on time and with high quality. The successful candidate is results-driven, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes. In addition, the selected candidate has demonstrated operational rigor and continuous delivery of improvements with measurable impact. 

What you get to do in this role: 

• Play an active role in launching new business models 

• Design/optimize businesses processes to support new business model launch 

• Define and execute program plans with cross-functional teams to ensure commercial & operational readiness for launch. 

• Ensure comprehensive planning including post sale readiness 

• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives 

• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions 

• Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities 

• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

 

Qualifications

To be successful in this role you have: 

• You are a critical thinker, embracing ‘out of the box’ thinking to solve problems 

• Proven experience in launching SaaS offers, experience with product led growth model is highly desirable. Well-versed in SaaS business processes and customer lifecycle 

• Exemplary technical program management skills; this is in terms of process and documentation, keeping two steps ahead of the plan (foreseeing issues, risks, dependencies); leading and facilitating meetings; crisp verbal & written communication skills with ability to negotiate/influence and work cross-functionally 

• Highly analytical, fact driven, and process orientated mindset 

• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables 

• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results 

• Ability to challenge the status quo and develop mindshare to drive towards a common goal