Senior Partner Program Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are looking for a Program Manager to join our Partner Programs team, reporting to the AVP, Partner Experience. This role will focus on managing the Braze Partner Led Services program, where Braze Services Partners deliver Braze services to customers directly.

The Program Manager will maintain a high-level view of the Partner Led Services program while coordinating daily with Braze Partners and the Braze Partnerships and Customer Experience teams. The goal is to ensure the program runs efficiently, delivers an excellent partner experience, and supports customer success.

This is a highly cross-functional role with two primary areas of focus:

1. Owning the evaluation and onboarding of new Services Partners into the Partner Led Services program.
2. Collaborating with Partnerships and Customer Experience stakeholders to optimise processes impacting partner experience with the Partner Led Services program.

WHAT YOU'LL DO

• Own the end-to-end evaluation and onboarding of new Services Partners into Partner Led Services (including Partner Led Onboarding, Partner Accounts and any future services launches), covering evaluation, pitch, and contracting
• Collaborate with Customer Experience teams to optimise partner experience at every program touchpoint, streamlining communication, handoffs, and processes
• Act as the primary point of Partnerships contact for teams involved in Partner Led Services, supporting day-to-day execution and driving program evolution
• Establish and manage processes to support effective Partner assignment to Partner Led Services engagements, including documenting and maintaining awareness of partner capabilities and price points
• Support the launch of new Partner Led Services, working closely with stakeholders to ensure a smooth rollout and strong partner experience
• Lead stakeholder communication and alignment, ensuring ongoing collaboration and transparency between Partnerships, Customer Experience, and other Braze teams
• Support continuous improvement of Partner processes and tooling, partnering with CBO Operations team to support execution
• Collaborate with Partner Success and Partner Commercial stakeholders to ensure risk and issue management is seamless, knowledge sharing is bi-directional and support swift issue resolution
• Maintain leadership awareness of program KPIs and progress, including collaboration with Customer Experience stakeholders on defining and tracking key KPIs, producing dashboards, and presenting regular updates to leadership
• Ensure compliance and contract governance, making sure Partner engagements align with Braze policies and legal standards

 

WHO YOU ARE

• 5+ years in Program Management, Operations, or similar roles, preferably in a SaaS or B2B environment
• A systems thinker who enjoys solving problems to bring order to complexity and create clarity
• Highly collaborative, and comfortable working with numerous stakeholders in other departments
• You have a growth mindset and see feedback, change, and new challenges as opportunities to learn and improve
• Comfortable working in ambiguity and excited by the opportunity to build and improve programs
• A creative thinker who challenges the status quo and looks for smarter, more effective ways to get things done
• Detail oriented and organised, but also pragmatic: you know when to create new processes and when to keep things lightweight

Plus points:

• You have familiarity with Braze, Google Workspace, Slack, Salesforce Experience Cloud and Confluence
• You have experience working with or around partner ecosystems (especially services partners)