Senior Education Support Specialist

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in Reston, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 

We are currently seeking a skilled Senior Education Support Specialist to join our team.

Summary of the LADDERS Program:
The services to be provided span educational support, instructional systems design and development support, multimedia support, subject matter expertise support for learning asset development or delivery, and related research and experimentation with improved methods or learning technologies, consulting, or support services to improve effectiveness of DAU’s learning programs.

Job Description:
 In this role, you will work closely with course managers, program directors, course liaisons, faculty, students and administrative staff to provide a wide variety of analytical functions in support of courses, lessons, learning events, workshops, symposia, etc. as well as providing administrative support in support of the Defense Systems Management College (DSMC). This position is full time on-site at the DSMC offices on Ft. Belvoir in Virginia.

Key Responsibilities:
Project Support
• Data Management & Analysis: Collect and maintain student information, feedback, and historical data; prepare statistical reports and graphic presentations for faculty and leadership; format and manipulate data into logical, user-friendly products.
• Student Communication & Systems Management: Communicate with students via email and DAU's learning management systems; manage and load current course and administrative documents into all learning management systems; analyze communication trends to develop solutions for student needs.
• Learning Materials Coordination: Collaborate with faculty and staff to ensure learning materials are properly prepared, available, and distributed according to established schedules; manage commercial product inventory, DSMC-generated materials printing/loading, and DAU publication storage and electronic access.
• Strategic Planning & Implementation: Participate in strategic planning efforts; collaborate with faculty on current operations, future plans, and goals; research and develop implementation plans based on director guidance and stakeholder feedback; administer plans to ensure progress toward established goals.
• Meeting Participation & Course Development: Attend required meetings to support development and implementation of residence and virtual course requirements; review and analyze subject matter expert data; recommend alternative data collection methods and solutions; provide recommendations for course and mission assistance improvements.
• Performance Analysis & Reporting: Analyze data from multiple sources including student pre/post-course instruments and feedback mechanisms to identify curriculum development trends; assemble draft reports and briefings for Directors on policies, progress, feedback, and program aspects.
• Budget & Resource Management: Partner with staff leads to track budget expenditures for assigned courses and programs; maintain material ordering schedules for course managers and program leads.
• Mission Support: Provide assistance with additional duties as assigned in support of the DSMC mission.
Administrative Support
• Communication Management: Handle daily phone calls and visitor reception.
• Event Coordination: Schedule meetings, conferences, and training events as required.
• Calendar & Information Management: Maintain calendars and office schedules; participate in budget and information management activities as requested by course managers and program leads.
• Data Compilation & Reporting: Collect, compile, formulate, and disseminate pertinent course schedule data upon course completion and as requested.
• Faculty Support: Assist with development of annual projections for faculty teachin