Operations Manager - Global Security Operations Center

Operations Manager
The Operations Manager role is responsible for traditional security operation center functions focused on monitoring, alerting, initial triage, anomaly and alarm management response and the single intake (e.g., employee emergency communication channels) of and reporting of security incidents. This role is emergency management and critical incident management focused and provides direct response plan activation support, coordination with the response team leaders from the major disciplines and risk owners, bi-directional communication leveraging technology for mass notification/emergency notification, and similar. This role is also responsible for risk, threat, and vulnerability (RTV) analysis with a strong focus on global, real-time situational awareness and risk assessment for our team members and customers; corporate security intelligence and information sharing aligned with the business' needs.

Key Responsibilities and Duties

• Drives process implementation and improvement, manages short and long-term projects, maintains, and enhances internal and external stakeholder relationships and directly supervises a team on 24-7 assigned shifts.
• Prepare graphs, charts (link analysis, event flow analysis, activity charting), tables and other illustrative devices for visual presentation of data.
• Manages the performance of RTV assessments; determines deviations from acceptable indicators, triggers, and tripwires; aids in the assessment of the level of risk; develops and/or recommends appropriate risk adaptation or mitigation countermeasures. Aids the risk owners in identifying and remediating risks in a timely manner.
• Extract essential information and analysis from a variety of sources and synthesize the information into actionable reports.
• Support a cross functional team in participating in full spectrum risk analysis and threat assessment application and communication.
• Build and maintain a high-performing team; select, develop, coach, reward and recognize team members to ensure the vision and goals of the department are obtained.
• Create and maintain a weekly work schedule for 24/7 coverage of the GSOC. As needed, back-up other Supervisors or security staff to ensure adequate coverage.
• Coordinates the daily activities of security professionals. Monitors call volume, alarm response and incident reports to ensure the appropriate level of service. When necessary, will need to demonstrate the ability to perform the duties of the roles assigned to them.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Required:

• 3+ years of Global Security Operations Center supervisory experience in the financial services sector.

Preferred:

• 5+ years of Global Security Operations Center supervisory experience in the financial services sector.
• Bachelor’s degree with 3+ years relevant experience; or equivalent professional experience in a global security operations center.
• Experience as supervisory security operations watch officer in the emergency services. dispatcher, military, law enforcement public sectors or financial services private sector.
• Experience managing the Lenel On-Guard access control software system.
• Experience managing the Axis Command Station video surveillance system.
• Experience managing global security operations center contracted operators.

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Related Skills

Accountability, Adaptability, Asset Protection, Collaboration, Communication, Corporate Security, Influence, Problem Solving, Relationship Management, Resourcefulness

Anticipated Posting End Date:

2024-09-16

Base Pay Range: $80,000/yr. - $110,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range o