TikTok Shop - Operations Project Manager

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Program Manager to drive effective project implementation.



Role and Responsibilities

- Manage regional key projects and drive effective project implementation

- Coordinate communication and collaboration across functions within APAC, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement

- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together

- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making

- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs

- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business

- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity