Senior Client Success Manager - Global Engagement Lead

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

What’s it all about?

As Visa continues a path of innovation and growth, where we are focused on a client’s lifecycle with a client centric mindset at the core of all we do, we are searching for Senior Consultant in the Client Success team within Visa’s Client Services function to strengthen our presence in Italy and the Southern Europe Cluster.

This is an exciting opportunity within the “operational side” of the Visa payment ecosystem to develop and nurture Visa’s relationships with existing Clients (i.e. large banks/financial institutions/strategic partners) and optimize their existing Visa transaction performance.

The Senior Client Success Global Engagement Lead is a pivotal individual contributor role accountable for the day-to-day operational needs of one of Visa’s key Regional Clients located in Europe.

This position requires a high level of professionalism and astuteness in managing all levels of stakeholders at the client and at Visa and will be a client facing alongside our sales and business development colleagues.

This Senior Client Success role will focus on the operational relationship management (strategic, proactive and tactical/ reactive as relevant) of our Pan European client.

This role serves as a functional specialist and works independently alongside global CSM guidelines and methodology of operation, and is able to manage complex topics (with limited supervision), as part of the team supporting operational mandates, project implementations and consulting initiatives that help Clients to grow their portfolios. You'll be based in our local Milan office and report to the Head of Client Services in the Southern Europe Cluster. This is a diverse and challenging role which provides a perfect opportunity for you to develop a career within Visa - a truly global organization.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Summary

Essential Functions

• Work closely alongside the key stakeholders at the dedicated Visa key client, delivering the global client success model for Visa as a key ambassador of all of client services to the client and within the account’s Visa teams
• Own the holistic operational relationship of the client across Europe (and global entities where relevant) and be the central voice of this Client into Visa and the Operational voice of Visa into Client
• Closely collaborate with, align and influence team/s of local market or Shared Services Client Success Managers, who will continue to manage locally the client relationships, and integrate into an overall global strategy for the client – include collaboration of a single global operational view for the client
• Foster and sustain a reliable global operational relationship with client executives and stakeholders by comprehending their business, aligning their requirements with our solutions, and ensuring that their strategic drivers, success measures, and priorities are met
• Identify and drive operational improvement opportunities for your assigned Client to grow their Visa portfolio and get the best return on investment on existing Visa products
• Provide a global perspective on our global payment processing, issuing, and acquiring solutions and technologies to drive a holistic client services experience
• Provide regular, structured, proactive operational relationship management through monthly/ quarterly operational reviews, participation in quarterly and annual business reviews
• Building and managing the client p