Senior Product Manager

<p><u><b>Posting Type</b></u></p><p>Remote</p><p></p><p></p><p><u><b>Job Overview</b></u></p>At  Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.  <br/><br/>The Product Management team is looking for a Senior Product Manager to lead the roadmap and success of Relativity’s Message conversion technology to drive efficiency in litigation review. These areas of the product are responsible for converting modern short message data formats to a proprietary format in Relativity so that the necessary and useful data and metadata is available to facilitate document review, analysis, search and production capabilities. <br/><br/>In this role, you will: <br/>- Drive short- and long-term roadmap of message conversion teams by working closely with both internal and external customers, engineering, enablement, sales teams and other customer-focused teams. <br/>- Work with other data enrichment product managers and stakeholders to create cohesive discovery architecture, features and enhancements needed to improve user experience of message conversion. <br/>- Collaborate with sales and marketing to increase customer experience and adoption of message conversion and create artifacts that articulate benefits of message conversion features. <br/>- Ensure customers have successful experiences by helping Relativity enablement teams and acting with urgency to address any barriers to adoption. <br/>- A successful candidate must be energized by building deep customer empathy, collaborating with design, development, discovering opportunities through data analysis and inquiry with customers, creating and communicating progress through leading indicators, developing strong fluency in cloud architecture and adjacent technologies, and navigating ambiguity given the technology’s pace of change.<p></p><p></p><p><u><b>Job Description and Requirements </b></u></p><p><b><span>Role Responsibilities:</span></b></p><p></p><p><u><b><span>Customer Centric</span></b></u></p><ul><li><p><span><span>C</span><span>onnect with </span><span>external </span><span>and </span><span>internal customers </span><span>to gain a deep understanding of their workflows and ne</span><span>eds and </span><span>validate</span><span> our approach to addressing them. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Ensure we are solving the most pressing problems of our customers. The ability to prioritize tasks based on their impact and outcomes is crucial to be successful in this role. </span></span><span> </span></p></li></ul><ul><li><p><span><span>S</span><span>peak</span><span> </span><span>to internal stakeholders including engineering, user researchers, and designers</span><span> about the variety of workflows and end user needs we see across segments and personas.</span><span> </span></span><span> </span></p></li></ul><ul><li><p><span><span>Provide product and workflows recommendations grounded in both customer empathy and customer data</span><span>.  </span></span><span> </span></p></li></ul><ul><li><p><span><span>Communicate our user needs to engineering teams and other internal stakeholders to drive alignment internally on product vision. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Conduct</span><span> user and competitive research for their product(s) </span></span><span> </span></p></li></ul><p></p><p><u><b><span>Product Leadership</span></b></u></p><ul><li><p><span><span>P</span><span>ossess an in-depth understanding of our product suite. </span><span>S</span><span>peak about our production from a business and technical approach in a way that internal stakeholders and clients can understand. </span></span><span> </span></p></li></ul><ul><li><p><span><span>O</span><span>wn the product roadmap and backlog for your product(s). </span><span>L</span><span>isten to different internal experts to understand the impact, but </span><span>in</span><span> the end decide the features that your team should build. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Work directly with Product Leads to help build a strategy and goals for their product(s). </span></span><span> </span></p></li></ul><ul><li><p><span><span>Track and reports on key product metrics that are relevant to your domain and expected outcomes</span><span>.  </span></span><span> </span></p></li></ul><ul><li><p><span><span>Act as a leader, </span><span>facilitating</span><span> communication across internal stakeholders and effectively communicate ‘why’ and gain buy-in from the team and Leadership. </span><span>Be </span><span>responsible for</span><span> clarifying and resolving conflicts around your product vision.</span></span><span> </span></p></li></ul><p></p><p><u><b><span>Technical Leadershi