Change Management Director - Hybrid - Accredo

This is a hybrid position (3 days per week in-office + 2 days work at home). The incumbent candidate can be based out of any US Cigna Healthcare office. This position is a hybrid role where the Cigna policy requires office alignment but is not restricted to locations that are identified in this posting.

Primary Functions

• Develop Change Strategy: Design and implement enterprise-level change management strategies aligned to business priorities and transformation goals.

• Lead Change Frameworks: Apply structured methodologies (e.g., PROSCI, Kotter) to lead change management processes including readiness assessments, stakeholder engagement, training, and communication.

• Build Business Readiness: Partner with business leaders, PMOs, and operational teams to assess readiness, assign change champions, and ensure effective planning and execution of change.

• Capability Adoption: Drive adoption and utilization of new processes, tools, and capabilities across functional teams to achieve targeted business outcomes.

• Manage Communication Plans: Oversee development of integrated communication and training plans to build awareness, knowledge, and commitment at all levels of the organization.

• Create Governance Structures: Establish clear roles, responsibilities, and governance models for change leads, champions, and cross-functional partners.

• Measure Success: Define KPIs, adoption metrics, and performance outcomes to track success and continuously refine the change approach.

• Coach & Mentor: Build internal change management capabilities by mentoring change leads and developing training and toolkits.

• Risk Mitigation: Identify and proactively manage resistance and risks associated with organizational change.

Key Qualifications

• Bachelor’s degree in relevant discipline preferred

• 8-12 years’ experience in business planning, financial planning or similar functions preferred

• Experience in the PBM or healthcare industry required

• Thorough understanding of business operations and processes required

• Strong people leadership experience required; Ability to create a culture and team dynamic to maximize a team environment required

• Excellent written and verbal communication skills and presentation skills required

• Advanced problem-solving skills with the ability to work cross functionally to resolve issues and generate results among potentially conflicting constituencies required

• Ability to effectively operate within a fast pace, dynamic organization required

• Ability to influence and build strong relationships across the organization required

• Ability to effectively work within a complex, matrix environment required

• Proficient PC skills including knowledge of Microsoft Office required

• Change Management certification preferred

• Strong knowledge of customer service/patient interaction experience and/or pharmacy related processes required

• Strong prior knowledge of project management or program management execution required

• Strong technical understanding to determine value, prioritization and/or critical problem-solving skills required

• Strong understanding of financial models and forecasting preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYou