Catering Supervisor (Part-Time)

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Food & Merchandise supervisor is responsible for providing an exceptional guest experience throughout the venue by leading and directing front line employee, while overseeing the daily operation and maintenance of the stands/locations within MSG Sphere. This role will be responsible for employee productivity, performance, and adherence to company policies and standards. Success in this role must encompass leadership and commitment to continuous learning and development. The Food & Merchandise supervisor is expected to be an innovative, forward- thinker and a business leader that will drive positive financial results. The Catering Supervisor will oversee the planning, coordination, and execution of internal office catering, banquets, and events. This role involves leading a team of banquet staff, ensuring exceptional customer service, managing event logistics, maintaining quality and safety standards, and maximizing profitability.

What will you do?

• Accountable for daily supervision and leadership of front-line team members in: Food & Merchandise locations in the premium department, specifically catering. This individual may be required to provide support in other areas such as suites, concession stands, bars, kiosks and merchandise stands, on a business need basis.
• Plan and coordinate all aspects of assigned internal catering, banquets, and events, including scheduling, staffing, and logistics. Work directly with the Catering Manager on staffing ratios, room layouts, menu implementation, and operation of events as well as closely work with the Event Manager regarding the service of events.
• While on duty, serve as point of contact during catered events and effectively communicate with other departments including Culinary, Production, Building Operations, Engineering, Warehouse, IT, Guest Services, Event Sales, and Security, etc.
• Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests.
• Maintain standards of food and beverage safety, quality, presentation, and service during events, and addressing any issues that arise promptly.
• Oversee the inventory of supplies, equipment, and materials for assigned events.
• Oversee the accurate counting and data entry of daily, weekly, and end of month inventory counts. Ensures quality and quantity of product are up to company’s standards. 
• Attend weekly BEO meetings.
• Creating and editing banquet event orders, diagrams, recording consumption, and generating accurate invoices for assigned events.
• Supervise event day load-in, execution, break down and load-out.
• Assist with post event inventory reconciliation, recording of event consumption, and the timely processing of invoices.
• Hire, train, and supervise catering staff, including attendants, bartenders, and support staff, to ensure excellent service delivery. Drives and motivates team members to demonstrate a guest service focused approach.
• Actively lead and participate in daily pre-shift meetings and management/leadership meetings in collaboration with their management team.
• Proactively work in a fast paced, time-sensitive environment, including last minute changes within a short period of time. 
• Provide consistent, fair, and timely feedback to team members through various methods (i.e., coaching, mentoring, one on one).
• Serves as a role model to front line team members by demonstrating leadership, positivity, excellent communication skills, and integrity, while motivating and holding the team accountable to achieving the company’s goals and objectives.
• Provides and manages necessary staff development and training in accordance with Southern Nevada Health guidelines and company standards to ensure a food safety compliance, cleanliness and high-quality product is maintained. Shared responsibility in ensuring Departm