Senior Director, Building Services & Solutions

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

The Sr. Director, Building Services & Solutions will be responsible for technology strategy, program delivery, and application operational support for the Facilities, Physical Security, and Real Estate organizations within the NBCUniversal Operations & Technology division.

The candidate will be the primary business solutions leader and strategic partner as well as be a proactive change agent for their aligned technology and applications. There is a requirement for strong integration with multiple global business partners ensuring effective communication, risk management, issue mitigation, app rationalization, multi-year strategic planning and roadmap alignment.

The candidate will own the delivery of IT solutions which includes discovery, scope, defining project phases and budget for initial build & on-going support, vendor selection and working with Product, Engineering and Architecture peer groups. This role is also responsible to establish and manage the support team for on-going post go-live support & solution improvements.

REQUIREMENTS:

• Partner with Global Facilities, Physical Security and Real Estate leaders to identify technology needs and develop strategies, inclusive of process analysis, internal IT assessments, competitor benchmarking, and industry technology offerings.
• Manage delivery of programs across all key stakeholders in conjunction with Product, Engineering and Architecture groups as well as third-party vendors where applicable.
• Conduct app rationalization exercises to drive a global unified application platform strategy providing consistent IT experiences and capabilities across all NBCU locations and teams.
• Closely manage communications and expectations across all groups.
• Establish productive relationships with CIO and CTO teams and serve as liaison for delivery of solutions and services to the end users.
• Collaborate with the Workplace Operations and Engineering teams aligned to global Facilities and Real Estate customers to maximize end-user capabilities and incident response service levels.
• Provide strategic oversight on delivery of application and infrastructure services that directly impact day-to-day activities for internal departments and their customers.
• Provide hands-on direction and leadership in analyzing and resolving operational challenges to the entire portfolio
• Act as a change agent by anticipating technology opportunities, proposing viable solutions, and enabling process/technical innovation.
• Partner with departmental teams to document processes/workflows, identify technology requirements/enhancements, track issues, prioritize/schedule deliverables, and validate implementations.
• Lead project management, business analysis, and application testing activities for assigned technology initiatives; and drive project execution by consistently working across relevant application, infrastructure, external vendor, and business teams.
• Research new technologies, evaluate usefulness for the business, determine compatibility with NBCUniversal infrastructure, assess compliance with NBCUniversal policies, and develop integration strategies.
• Manage work efforts of project team members, hold recurring meetings to review progress/deliverables, and provide regular written/verbal status updates to management.
• Participate in budgeting and proposal efforts by completing project scoping, cost-benefit analyses, and level of effort assessments.

Qualifications

PREFERRED QUALIFICATIONS:

• 15+  years’ experience within media entertainment industry supporting long-term and/or transformative projects and solutions
• 15+ years’ experience managing projects with both vendor-managed and non-vendor-managed solutions and third-party team resources
• Ability to work within a complex and matrixed organization
• Collaborative team player accustomed to working within and across groups
• Organized and detail-oriented with ability to manage own work as well as track the activities of others
• Ability to manage through competing/conflicting requests and obtain consensus
• Ability to overcome obstacles and develop resolutions to complex problems
• Ability to translate business process needs into clear technical requirements
• Ability to influence