Director, Technical Solution Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your role
As a Solutions Specialist - Incentive, you will focus on designing, shaping, and presenting domain specific technology solutions that address customer business and technical requirements. This role centers on solution definition, cost modeling, and value articulation across infrastructure, project, and consulting services. You will work closely with internal solutioning and sales partners and engage directly with customers to translate complex requirements into clear, deliverable solutions.

What you will do

• Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities

• Analyze customer business and technical needs and convert them into solution architectures and cost models

• Support solution strategy discussions by clearly articulating business value, technical trade offs, and delivery considerations

• Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals

• Contribute to bid and proposal development by owning solution documentation and presentations

• Participate in customer meetings to explain solution design, scope, and outcomes in practical terms

• Support deal progression through solution refinement, risk identification, and handover readiness

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required skills and experience

• Minimum of 8+ years of experience in IT service management, IT sourcing, or IT strategy

• Experience designing and building technical solutions based on customer requirements

• Understanding of IT domains including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems

• Ability to analyze complex problems and propose scalable, practical solutions

• Experience creating solution documentation such as scope definitions, assumptions, and cost models

• Experience working with cross functional teams across sales, delivery, and technical practices

• Ability to travel up to 50%

Preferred skills and experience

• Experience in a consulting or advisory role supporting customer solution design

• Knowledge of hybrid and cloud architecture design

• Experience supporting sales pursuits through presentations, proposals, or solution workshops

Compensation

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $193,920 to $348,840 

California (All Other): $177,720 to $319,800 

Colorado: $161,520 to $290,760 

Massachusetts: $161,520 to $319,800 

New York City: $193,920 to $348,840 

Washington: $177,720 to $319,800 

Washington DC: $177,720 to $319,800 

This position will be eligible for Kyndryl’s discretionary annual bonus program, b