Senior Director, Product Strategy

About InvoiceCloud: 

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

InvoiceCloud is looking for a visionary Senior Director of Product to join our team and lead the charge in transforming our product strategy and execution. Reporting directly to the Chief Product Officer, this role requires both strategic and operational thinking with a deep understanding of the market, a passion for innovation and a profound understanding and enthusiasm for Gen AI.  

This role will help shape our product vision and roadmap through the lens of AI, set market priorities, and create go-to-market strategies. They will collaborate heavily with sales, marketing, and engineering teams to ensure commercial success. This role bridges customer needs and engineering capabilities, ensuring we build products that customers will adopt enthusiastically.  

Core Responsibilities: 

Align Product Roadmap:  

• Develop and align the product roadmap with revenue and bookings growth models to maintain revenue growth. 

• Conduct market research to understand TAM, SAM, market growth rates, and the competitive landscape.  

• Regularly review and adjust the roadmap based on market trends, customer feedback, and business goals.  

• Collaborate with finance and sales teams to ensure the roadmap supports financial targets and sales strategies. 

Champion the Product Vision:  

• Promote the product and its roadmap to establish market leadership and build team confidence.  

• Collaborate with sales, sales enablement, and product marketing to demonstrate competitive differentiation and support sales efforts.  

• Develop presentations, participate in industry events, and engage with stakeholders to ensure alignment.  

• Maintain a strong product narrative that resonates with internal teams and customers, driving overall success. 

GenAI Product Strategy:  

• Own and drive the GenAI product strategy from inception, ensuring alignment with business goals and market needs.  

• Conduct market research, define the product vision and roadmap, collaborate with cross-functional teams for seamless execution, and adjust the strategy based on market trends and customer feedback.  

• Work closely with sales and marketing teams to develop go-to-market strategies and ensure successful product launch and adoption. 

Collaboration:  

• Partner with various departments, including marketing, IT, and customer service, to ensure seamless product development and delivery. 

Customer Engagement:  

• Engage with customers to gather feedback and insights, ensuring the product meets their needs and exceeds their expectations. 

Innovation:  

• Stay abreast of industry trends and emerging technologies to continuously innovate and improve our product offerings. 

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