Manager, Carrier Relationships

About Riverstone Logistics

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you build trust easily, communicate with clarity, and want your work to mean something, we want to meet you. If you are looking for a place where people genuinely matter, you have found it.

Role Overview

Mission: The Manager, Carrier Relationships is the primary relationship owner for RLX's Motor Carrier network after onboarding. You keep the existing network healthy and productive by building strong partnerships, tracking service standards, supporting contract compliance, and resolving issues before they turn into lost capacity. This position requires the candidate to be open to travel up to 50% or more of their time, with primary focus on the Gulf Coast states (FL, AL, MS, LA).

Core Objective: To strengthen RLX's Motor Carrier partnerships and protect network stability by owning Relationship Management across the assigned Gulf Coast footprint (FL, AL, MS, LA), with a primary focus on the DeFuniak Springs, Florida operation. You do this by giving leaders clear visibility into service standards, keeping contracts and settlement aligned, and making RLX the 3PL of Choice among the Motor Carriers who contract with us.

Who You Are

You are an experienced logistics professional who builds trust with Motor Carriers and holds high standards for service quality without needing positional authority to do it. Motor Carriers are independent business owners with other options, and you understand that the relationship is a business-to-business partnership, not an employment one.

You know how to balance relationship building with clear expectations. You are the person Motor Carriers want to hear from, even when the conversation is difficult, because you are fair, direct, and focused on solutions.

You understand how final mile Motor Carrier networks work at scale. You can spot service trends, network gaps, and partnership opportunities before they become problems, and you protect the arm's length posture in every interaction.

You move comfortably across Operations, Risk, Finance, and Profit Center Leaders, translating service data into decisions and keeping everyone aligned on what the network needs. You are energized by improving an industry, not just maintaining a process.

Key Characteristics We Are Looking For

• Relationship Builder: You earn trust through consistency, follow-through, and honest communication. Motor Carriers see you as a true point of contact, not a middleman.
• Service-Standards Partner: You track what matters, including the onboarding process, settlement agreements, and service quality, and you use that information to have productive conversations with Motor Carriers about what is working and what needs to change.
• Cross-Functional Connector: You partner naturally with Operations, Risk, Finance, and the Capacity Sourcing team to keep the network healthy. You bring people together around shared outcomes.
• Commercially Aware: You understand rate structures, contract terms, and the commercial dynamics of Motor Carrier partnerships. You can support contract compliance and settlement conversations with confidence.
• Calm Under Pressure: When issues escalate, you are the steady hand. You de-escalate, coordinate the right people, and drive toward resolution. Run Through the Storm is how you operate.
• Accountable Owner: You take full ownership of the Motor Carrier relationship after onboarding. If something falls through the cracks, you own it and fix it.

Essential Duties and Key Responsibilities

Motor Carrier Relationship Management

• Serve as the primary relationship contact for Motor Carriers after onboarding, building and maintaining strong, productive partnerships across the assigned Gulf Coast footprint.
• Communicate regularl