Global PMO Project Management Support – Leadership Development

The primary responsibility of this flexible role is to provide professional support for projects delivered by the Global Delivery and Operations function. The Global Project Management Office (PMO) provides project management services that build and support the expansion of customer relationships, simplifies the complexity of delivery of contracted services in Leadership Development and across other areas of LHH, and ensures high-quality experience for clients. Project Management support may be either at a Project Support and Administration level, or full end to end ownership of all Project Management processes. The ideal candidate will be organized, motivated and passionate about building customer relationships and strong project teams, leading projects, solving problems and the demonstrated ability to operate within a high change and customer-centric environment.

Reporting Relationships:

• Reports to Global Delivery and Operations Project Director

Direct Reports:

• None

In this role you can expect to

Project Management

• Lead one or more projects within the Global Delivery and Operations PMO portfolio which will usually be focused on Leadership Development, providing customer-facing support which may extend over several geographies and/or LHH solutions.
• Take ownership of the successful set-up of projects, complex stakeholder management and ensure the customer expectations, requirements, and deliverables are aligned to project delivery processes and that reporting requirements are met.
• Collaborate with internal or Associate LHH Sales and Consultant contacts to transition the project from close into delivery, using standard LHH methodologies and documentation provided in addition to creating project-specific processes and documentation.
• Set up detailed project governance, clearly define roles and structure to ensure effective project delivery.
• Define and manage project plans, schedules, RAID logs, and other work trackers, in addition to tracking delivery against scope and ensuring any financial reporting, monitoring or client change requests are captured and processed efficiently.
• Collaborate to define, write, review, and execute communications with project team, customer, and participants.
• Control and manage project changes (schedule, scope, expectations, cost, margin, issues, risk)
• Execute tasks and/or ensures project team is delivering on scheduling, logistics, product and service delivery tasks (e.g., system set up, quality assurance, collaboration with global LHH teams)
• Provide client-facing support to ensure customer project teams are aligned, deliverables are met, and issues are escalated and resolved.
• Collaborate with key stakeholders to ensure project delivery alignment and a seamless high-quality customer and participant experience.

Project Coordination & Administration Activities

Project Coordination activities will be agreed in advance. These will vary with project requirements; representative tasks could include:

• Project Management Support
  • Maintaining project documentation in set templates, preparing draft project reports and status updates for review by the project team, tracking and sharing session attendance, managing group learning invitation set up across platforms including MS Teams and Zoom
  • Tracking client delivery, ensuring all project files, documentation and materials are maintained and stored within appropriate platforms and document control processes.
  • Client Reporting, supporting Project Managers with monthly, quarterly and ad hoc reporting. Responsible for collating and managing client feedback data and processes.
  • Project Resourcing through liaising with the Global Resourcing teams to find the appropriate and available Facilitators, Coaches or Assessors for a project.
  • Database Management, maintaining housekeeping of ORBIT, the LHH in-house delivery database, or other IT platforms.
  • Participant Materials, the proof r