Director, Global Client Management

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and greater spend control. For small businesses, medium-sized enterprises and multinational corporations, American Express Global Business Travel provides a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, online and offline.

With over 150 years of innovation behind us, our future could not look more promising.

We're growing faster than ever and introducing new solutions, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

The Role:

The Director, of Global Client Management is an innovative leader at American Express Global Business Travel, capable of leading one of our largest and most strategic global clients and a client management team across the globe.  To drive innovative, revenue-focused solutions, the Client Management Director will be responsible for:

What You'll Do:

• Developing a motivated, highly focused, inspired, and engaged Client Management team, with high will to retain and grow their client portfolio. The Client Manager Director creates a culture to motivate, empower and retain talent, while encouraging, developing, and mentoring the team to achieve positive employee engagement results.
• Directing the execution of revenue growth strategies to drive incremental revenue through a combination of increased transactions, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
• Drive strategies crafted to increase revenue and drive customer behavior at a scalable level.  Work with leaders to implement new strategies and build ways to grow the business.
• Possessing an in-depth understanding of key business drivers, organizational culture and the strong position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.
• Communicating and leading the overall client strategy, providing clarity and focus for the team, securing team agreement and support for strategic plans and new insights early on, and continually measuring performance against targets. Translates their in-depth understanding of the industry and market conditions into effective tactics that drive growth and client/team engagement.
• Building, maintaining, and expanding relationships with internal business partners across the B2B organization, using key partnerships within our business lines to drive growth and the implementation of innovative, value-add account solutions.
• Leading business planning, C-Level executive reviews, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.
• Developing client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue. 

What We're Looking For:

• BA preferred with 7-10 years’ account / client management, sales, consulting, or procurement leadership experience required.
• Experienced in leading, coaching and developing a virtual team, capable of generating the daring growth required from the business.
• Shown success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.
• Demonstrated ability to build a high performing, highly motivated team, and to establish a strategic vision, develop action plans, and set goals.
• Demonstrated ability to understand broad issues and competitive landscape, find opportunities to capitalize on market conditions, and implement strategy to dramatically increase market penetration and busin