Sr. Director - GTS SaaS Fraud DevOps and Support

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“A DevOps role at FICO is an opportunity to work with cutting edge cloud technologies with a team focused on delivery of secure cloud solutions and products to enterprise customers.” – VP, DevOps Engineering

What You'll Contribute

We are seeking a dynamic and experienced DevOps/Support Senior Director to oversee and elevate the operational excellence of our SaaS Fraud Protection solutions. This leadership role is pivotal in driving the transformation of traditional support models into modern Site Reliability Engineering (SRE) practices—fostering a “You Build It, You Run It” (YBIYRI) culture across the organization.

As a DevOps/Support Director, you will partner closely with Product Development, Cloud Engineering, and Security to champion scalable, reliable, and secure SaaS operations. You will be instrumental in empowering the operations team to own and run production code—ensuring high availability, fast incident response, and a proactive reliability mindset.

• Lead and mentor a global DevOps/Support team responsible for maintaining and enhancing the performance, availability, and reliability of our Fraud Protection SaaS platform.

• Champion the True SRE transformation journey, evolving legacy support functions into a high-performing, engineering-centric SRE organization.

• Collaborate with Product Development teams to embed operational requirements into the SDLC, enabling seamless production ownership across teams.

• Drive automation across deployment, recovery, testing, and monitoring pipelines to reduce toil and improve response times.

• Influence and implement Infrastructure as Code (IaC), CI/CD pipelines, and scalable cloud architecture to support rapid delivery and operational agility.

• Optimize cloud costs and infrastructure usage through proactive analysis and right-sizing strategies.

• Lead on-call strategy and rotations, ensuring a balance between operational coverage and team well-being.

What We're Seeking

• Senior level of experience in DevOps, Site Reliability Engineering, or Technical Support roles, with significant experience in a leadership position.

• Proven experience in transforming support or operations teams into True SRE teams by embedding engineering best practices and owning production code.

• Strong background in SaaS operations, ideally within Fraud Protection, Financial Services, or Security-focused platforms.

• Hands-on expertise in AWS (preferred), Azure, or GCP; solid understanding of Kubernetes, Docker, Terraform, and CI/CD tools like GitLab, Ansible, or Harness.

• Familiarity with observability stacks such as AppDynamics, Datadog, or Splunk.

• Excellent communication and cross-functional collaboration skills; ability to influence and partner across product, engineering, and support teams.

• A strong advocate for DevOps culture, agile principles, and continuous improvement.

• Nice to Have:

• SRE certification (e.g., Google SRE or equivalent)

• Experience working in regulated industries (e.g., financial services, payments)

• Knowledge of fraud detection systems or platforms

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $158,000 to $248,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelli