ZipTour Guide

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

*** Full-time & Part-Time roles available ***

Position Summary

The ZipTour Guide coaches, harnesses, and guides guests throughout the tour while maintaining the highest level of safety and fun.

Essential Duties and Responsibilities

• Complete all required operational training for ZipTour course in a satisfactory manner.

• Assist with all aspects of the daily operation, including but not limited to: opening and closing procedures, equipment inventory, inspections and maintenance, emergency response procedures, and routine line inspections.

• Effectively communicate with guests.

• Greet and instruct guests on proper harnessing procedures and trolley usage for the ZipTour.

• Guide guests in a helpful and supportive manner through the training demos.

• Assist guests with the safe mount/dismount of the ZipTour at each landing.

• Assist guests with inquiries and resolve guest-related concerns or problems.

• Protect the safety of self, co-workers, and guests at all times.

• Ensure work areas are kept safe and free from hazardous conditions.

• Continuously model safe work practices and maintain compliance with all safety policies.

• Report safety-related incidents and potentially unsafe situations to the Guide Supervisor/Manager.

• Notify leadership when guests are unable to follow safety procedures.

• Demonstrate success in safety awareness.

• Conduct equipment inspections as required.

• Conduct line rescues as needed.

• Establish and maintain professional relationships with co-workers and guests.

Personal Attributes

• Passionate and enthusiastic

• Patient

• Hard working

• Honest and has the highest integrity

• Follows policies and procedures

• Calm and level headed

• Flexible

• Concise communication skills

Qualifications/Preferred Experience

• Must be a minimum of 18 years of age.

• High School diploma or equivalent.

• Ability to read and interpret documents and safety manuals.

• Ability to talk and engage in conversation in front of crowds of up to 15 people.

• Outdoor leadership or guide experience preferred.

Physical Requirements

• Reasonable physical condition to engage in outdoor activities for up to 10 hours.

• Able to stand for extended periods.

• Regularly lift 25 pounds above head and occasionally up to 50 pounds.

• ZipTour guides may not weigh more than 260 pounds due to manufacturer regulations.

• Ability to ascend/descend stairs leading to zip line platforms.

• Comfortable working in high altitudes.

• Have a full range of overhead arm motions.

• Exchange accurate information with ZipTour guests regarding rules and regulations.

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