ZipTour Office Clerk

Job Title: ZipTour Office Clerk

Reports To: ZipTour Manager

Rate of Pay: $16.50 per hour

Shift: Full-Time & Part-Time, Seasonal positions

Variable shifts 9:00 am - 5:00 pm, Must be available weekends and holidays

FLSA Status: Non-Exempt/Hourly

Summary:

Efficiently guide the Sundance guest through the check-in process for the ZipTour ensuring excellent guest service to enhance the Sundance experience.

Key Responsibilities:

• Maintain expert knowledge of ZipTour offerings, pricing, and availability.
• Assist guests with check-in, registration, and rider requirement verification.
• Secure liability waivers with 100% accuracy.
• Efficiently process payments and handle daily revenue transactions.
• Adhere to cash handling procedures and safe access protocols.
• Maintain an organized and professional ZipTour Office.
• Exhibit excellent phone etiquette and warmly greet all guests.
• Communicate effectively with guests and collaborate with other resort departments.
• Support recycling and sustainability initiatives.

Qualifications:

• High school diploma or GED; prior office experience preferred.
• Proficiency in Point of Sale systems, payment processing, and basic computer applications.
• Strong interpersonal and organizational skills.
• Ability to lift up to 10 lbs. and perform light physical tasks.

Work Environment:

• Primarily indoor with exposure to outdoor weather.
• Moderate noise level and standard office conditions.

Benefits:

• Employee discounts on dining and resort amenities.
• Season Pass

Disclaimer:

• This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.