ZipTour Lead - Summer 2026

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounter daycare onsite at Mt. Bachelor

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The ZipTour Lead coaches, harnesses, and guides guests throughout the tour while maintaining the highest level of safety and fun. 

Essential Functions/Major Responsibilities

• Complete all required operational training for the ZipTour course in a satisfactory manner.

• Assist with all aspects of the daily operation, including but not limited to opening and closing procedures, equipment inventory, inspections and maintenance, emergency response procedures, and routine line inspections. 

• Effectively communicate with guests. 

• Greets and instructs guests on proper harnessing procedures and trolley usage for the ZipTour. 

• Guide guests in a helpful and supportive manner through training demos. 

• Assist guests with the safe mount/dismount of the ZipTour at each landing. 

• Assist guests with inquiries and the resolution of guest-related concerns or problems. 

• Protect the safety of self, co-workers, and guests at all times. 

• Ensure work areas are kept safe and free from hazardous conditions. 

• Continuously model safe work practices and maintain compliance with all safety policies. 

• Report on safety-related incidents and potentially unsafe situations to the Guide Supervisor/Manager. 

• Notify leadership when guests are unable to follow safety procedures. 

• Demonstrate success in safety awareness. 

• Conduct equipment inspections as required.

• Conduct line rescues as needed. 

• Establish and maintain professional relationships with co-workers and guests. 

Personal Attributes

• Passionate and enthusiastic 

• Patient 

• Hard-working 

• Honest and has the highest integrity 

• Follows policies and procedures 

• Calm and level-headed 

• Flexible 

• Concise communication skills 

Qualifications / Preferred Experience

• Must be a minimum of 18 years of age. 

• Must pass a background check. 

• High School diploma or equivalent. 

• Ability to read and interpret documents and safety manuals. 

• Ability to talk and engage in conversation in front of crowds of up to 15 people. 

• Outdoor leadership or guide experience preferred. 

Physical Requirements

• Reasonable physical condition to engage in outdoor activities for up to 10 hours. 

• Able to stand for extended periods. 

• Regularly lift 25 pounds above the head and occasionally up to 50 pounds. 

• ZipTour guides may not weigh more than 260 pounds due to manufacturer regulations. 

• Ability to ascend/descend stairs leading to zip line platforms. 

• Comfortable working in high altitudes. 

• Have a full range of overhead arm motions.

• Exchange accurate information with ZipTour guests regarding ru