Sr. Technician, Facilities - SS

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Nationwide Building Operations role supporting facility and infrastructure performance through a structured four 10‑hour shift schedule. Responsibilities include daily operation, monitoring, and troubleshooting of building systems with a strong emphasis on utilizing and maintaining the Building Automation System (BAS) to ensure optimal HVAC performance, energy efficiency, and occupant comfort.

Job Description Summary

Providing a safe, comfortable and reliable work environment to cultivate innovation and growth is our priority. It takes a diverse set of skills, talents and abilities to operate and maintain Nationwide facilities with integrity and excellence. If you love providing outstanding customer service and take pride in contributing to an exceptional associate experience, we want to know more about you!

As a Senior Technician, Facilities, you will be a team member responsible for facility maintenance services and operations including plumbing, carpentry, painting, plastering, electrical maintenance, heating, ventilation and air conditioning (HVAC) maintenance and operations, housekeeping and landscape/grounds maintenance.

Job Description

Key Responsibilities:

• Uses advanced skills to perform maintenance service and repairs in a specialized technical and skilled trade (see detailed responsibilities by skilled trades below) for Nationwide facilities.

• Ensures maximum operational efficiency of facilities and equipment, as well as handle all grounds and support equipment.

• Ensures all systems, including utility infrastructure, are fully operational and inspected according to accepted standards and practices, including preventive maintenance schedules.

• Develops and implements preventive maintenance, repair programs and procedures for structural, HVAC, electrical, mechanical and plumbing and/or refrigeration systems for the Nationwide facilities.

• May act as a source of direction for training and guidance of less experienced staff.

• Responds to customer service requests and responds to all maintenance, fire systems and emergency calls.

• Remains familiar with, and follows, all federal, state and local safety and environmental laws and regulations.

Responsibilities by specialized technical and skilled trade:

• PREDICTIVE: Serves as part of a team responsible for preventive/predictive infrastructure maintenance and repair.

• STRUCTURAL: Serves as part of a team responsible for carpentry, masonry and painting and lock work as related to facility maintenance and developing solutions to issues.

• ELECTRICAL: Serves as part of a team responsible for preventive/predictive electrical infrastructure maintenance and repair.

• HVAC and HVAC OPERATIONS: Serves as part of a team responsible for HVAC and HVAC Controls maintenance and controls. Maintains digitally-controlled building management system (BMS); programs BMS software and software devices to accommodate new equipment, hardware, processors or alteration of existing equipment. Tests water systems, life safety systems and administers chemical treatment programs.

• PLUMBING: Serves as part of a team responsible for plumbing, refrigeration and mechanical systems maintenance

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor/Manager. This is an individual contributor role.

Typical Skills and Experiences:

Education: High school diploma or equivalent.

License/Certification/Designation: Industry trade certifications strongly preferred.

Experience: At least four years of proven related work experience.

Knowledge, Abilities and Skills: General knowledge specialized technical and skilled trade. For HVAC, mechanical and life safety systems, motor controls, vibration analysis and equipment balancing. Must have general knowledge of all codes, principles and techniques associated with the installation, maintenance, repair and operation of HVAC, mechanical syste