Customer Experience Development Specialist

Do you have experience with developing customer journeys? Are you good at communicating with stakeholders and are a detail-oriented person who thrives by creating structure in processes? Then we have the position for you! Vestas is looking for a Customer Experience Development Specialist (f/m/d)!

 

Region NCE > SBU NCE Service > Customer Service Management, Germany

 

The Customer Experience Development department at Vestas' Service Subregion Central is dedicated to enhancing the overall customer journey and satisfaction. This new department focuses on building strong relationships with customers, ensuring their needs are met efficiently and effectively. By leveraging innovative strategies and a customer-centric approach, the team aims to optimize service delivery and cultivate long-term partnerships. Key responsibilities include managing customer interactions, resolving issues promptly, and continuously improving service processes to fulfill customer expectations.

 

Responsibilities

 

• Support Front-Line Operations: Deliver standardized services across the region, ensuring adherence to processes and enhancing scalability and efficiency
• Develop and Implement Processes: Create and optimize processes to improve customer experience and increase efficiency
• Regional Partnership: Act as a regional partner to ensure control, continuous improvement, and support the execution of the Service Strategy
• Training and Knowledge Sharing: Establish and maintain good knowledge of contractual obligations throughout the service organization. Provide recurrent basic training on service contracts, individual training for new CRMs, CSM Heads, and Service Directors, and advanced topic-specific trainings
• EBIT Recovery: Anchor EBIT recovery initiatives, engage with other functions to finalize deal conclusions, and ensure proper documentation and implementation of outcomes
• Contractual and Claims Support: Manage the regional contract risks, provide first escalation claim support, and liaise between the region and legal

 

Qualifications

 

• Capability to build bridges between different corporate units, such as operations, finance, legal and performance management
• Minimum of 3 years of experience in project or process management
• Background in the wind industry or comparable industries
• Fluent in English, both verbally and in writing
• Ability to effectively navigate a complex matrix organization and utilize solid stakeholder management skills
• Experience in facilitating workshops and presenting to senior stakeholders
• Bachelor's degree in Business, Administration or Economics

 

Competencies

 

• Analytical Skills: Ability to analyze complex data and translate it into actionable insights
• Collaboration: Proficient ability to work with various corporate units, including operations, finance, and performance management
• Stakeholder Management: Effective communication and relationship-building skills with diverse stakeholders
• Resourcefulness: Ability to thrive in a rapidly evolving and varied environment
• Problem-Solving: Capability to identify issues and develop effective solutions
• Facilitation Skills: Experience in building consensus and encouraging progress

 

What we offer

 

We offer an exciting job with great opportunities for professional and personal development in an inspiring, supportive, and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

 

Additional information

 

Your primary work location will be Berlin, Germany but could also be Hamburg, Germany. You should expect some travel activity, approximately 60 days per year. 
If the above match your skills and qualifications, please apply no later than 05.07.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. 
For additional information about the position, please contact: Recruiter Rebecka Thorell at rbthr@vestas.com

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