Job Title

Customer Solution Lead

Business Environment 

 

 Fierce competition, digital transformation, systems fragmentation and need for personalization are the drivers of change in the hospitality industry.  

Amadeus has built an extensive portfolio of solutions for hotels and hotel chains: Central Reservation System (CRS), Sales & Event, Service Optimization, Guest Management, BI, etc… with the objective of offering a modular and integrated platform with innovations, such as Products & Attributes. 

  

In this context, the Customer Solution team is leading customers engagements, putting together the solutions which will allow hotel chains to unlock their distribution, while helping them focus on their key differentiators and remain competitive. Within Amadeus Hospitality, we’re part of the Engineering & Technology group and work closely with Product Management and Program Management teams. We are at the forefront with our customers, understanding their specific needs and technical environment.   

 

 

Purpose 

 

Be the main Solution entry point for a given customer or customer segment, in order to analyze and prioritize customer requirements, orchestrate all activities to ensure the development of end-to-end solutions.  
He/she supports key deployment, adoption and customer projects.  
Also, he/she represents the customer or customer segment with product management in order to prioritize investments and allocates R&D budget based on customer priorities.  
He/She collaborates in driving knowledge management and upskilling activities for the customer or customer segment on content, products and services topics. 

 

Main responsibilities 

 

• Lead the solution stream of Hospitality engagement(s) (Project or BAU), building a strong understanding of our customer's specific needs and ecosystems and working with Solution Managers and TBAs internally to design solutions to meet their needs. 
  Identify and involve relevant stakeholders within Solution, System Integration and Component teams 

• Support Product Management's community product vision by ensuring solution designs can be used by all customers and add value to the product. 

• Work with all teams involed in the development cycle, to ensure the delivered feature meets customer's needs: 
  - Product Management understanding the business problem to solve 
  - Solution Managers documenting the customer facing solution (e.g. IDDs) 
  - Reviewing HSDs and ATSs 
  - Help Program know and understand the risks, and prioritizing deliveries 

• Propose, Drive & Lead in Architecture & Design Review Boards, design and develop modules & artefacts for Amadeus products, platform components in concert with other architects and tech leads in the team 

What we can offer you ? 

• Be rewarded with a competitive remuneration, an individual and company bonus and enjoy many benefits.  

• Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance. 

• 6 weeks holiday, plus pension contribution and healthcare insurance.   

• Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies. 

• Professional development in a truly international and multisite environment with a great mix of people.     

• A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and on-line learning hubs packed of technical and soft skills to help to develop any competencies.  

• Enter a diverse and inclusive workplace. 

• Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes and on-site concierge services.   

 

How do we hire?  

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role.  

• Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions.  

• Online Testing: Depending on the role you applied for, you may have to do some online tests.  

• Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.  

• Offer: Our Talent team will make you a job offer and welcome you to your new role with us.  

• Join our global team: Where you can develop your skills and build an international career that matters.  

 

100% of the peopl