Customer Service Represetative Working Team Leader (m/w/d)

Abteilung Information:

BW Papersystems, als Teil des Barry-Wehmiller-Konzerns, stellt Anlagen her, die Papier in Produkte für Verbraucher verwandeln - jeden Tag, auf der ganzen Welt. Wir bieten innovative Technologien, Service und Ersatzteile sowie jahrelange, weltweite Erfahrung in folgenden Bereichen: Verarbeitung von Wellpappe, Endverarbeitung, Schneiden und Verpacken, Herstellen von Schreibwaren und Sicherheitsdokumenten sowie Binden von Büchern. Unsere Kunden verlassen sich bei der Herstellung und Verarbeitung von Produkten wie Wellpappkartons, Faltschachteln, Reisepässen, Notizbüchern, Kopierpapier, Karton sowie beschichteten Papieren und anderen Spezialpapieren auf die Maschinen aus unserem Hause. Weitere Informationen finden Sie unter bwpapersystems.com.

 

Barry-Wehmiller ist ein breitgefächerter globaler Anbieter von Lösungen für Engineering, Beratung und Fertigungstechnologien für Verpackungs-, Wellpappen- und Papierverarbeitungsindustrien. Die Kombination eines mitarbeiterorientierten Führungsstils mit operativen Strategien und nachhaltigem Wachstum ließ Barry-Wehmiller zu einem 3 Milliarden USD Unternehmen wachsen, dessen fast 12.000 Mitarbeiter eine gemeinsame Vision haben: Building a Better World through Business.

 

Jobbeschreibung:

Customer Service Represetative Working Team Leader (m/w/d)

BW Papersystems is a Barry-Wehmiller Group company and a market leader in plant engineering for paper and board processing, the stationery industry, passport production, RFID technology and corrugated board production. We are a global company with over 1,800 employees, locations in the USA, Germany, Italy, Hungary, Shanghai, Singapore and Brazil and a turnover of USD 600 million. As a dynamic and efficient company, we want to continuously develop and improve in the future. Through first-class product innovations and the constant improvement of our commercial and operational processes, we will achieve this goal together!

Find out more: bwpapersystems.com

Our package for you:

• Salary in line with the market and profit-sharing models
• With us, you are not on your own: we have developed a supportive onboarding programme for a smooth start
• Flexibility for a good work-life balance thanks to flexible working hours and the option to work from home
• We make the working day as pleasant as possible for our employees: free parking directly at the workplace and free coffee and water
• We offer regular campaigns and promote the health of our employees through health campaigns and active breaks, as well as a bicycle leasing programme for environmentally conscious employees or a selection of employee benefits such as a children's card allowance, gym allowance, Germany ticket, etc.
• Access to corporate benefits with exclusive discounts from well-known companies
• A wide range of opportunities for personal and professional development

BW Papersystems is looking for

Customer Service Representative Working Team Lead (m/f/d)

Job Functions:

• Lead a team across several locations and countries.
• Plan and perform sales work; develop sales leads; cultivate and maintain good working relationships with customers.
• Work from broad objectives and assignments to secure sales orders from existing and new accounts; demonstrate and promote company’s product capability to customers; meet with all levels of customer’s management in order to develop a thorough understanding of the customer’s needs.
• Monitor competitive activity in the marketplace; determine value management/positioning of the product in the market and competitive differentiation.
• Collaborate with buyers/manufacturing to establish scheduling of manufacturing and/or shipment dates.
• Analyze market trends and recommend sales and promotion techniques.
• Support finance in securing open accounts receivables from customer base.
• Support internal and external customers with logistical required information.
• Perform various other similar or associated duties as assigned or directed.

What we look for:

• Associate Degree with one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Multilingual skills are a must – we require fluency in German and English, and Russian is a bonus.
• Previous experience in leading a team is essential, demonstrating your ability to guide and support team members effectively.
• We value individuals who show initiative, think creatively, and can inspire others.
• Familiarity with sales, pricing, quotations, and proposals is essential.
• Extensive experience in customer relations and knowledge of manufacturing processes is highly valued.
• Strong verbal and written communication skills are crucial; you sh