Director, Privileged Access Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Privileged Access Management

What does a successful Director of Privileged Access Management do at Fiserv?

You will work under the Vice President of Privileged Access Engineering to plan, conduct and establish a functional vision for PAM assignments and will be primarily responsible for delivery and buildout of a Privileged Access ecosystem. You will also lead the onshore Privilege Access Management Team to ensure deliverables are met within Service Level Agreements (SLAs).
 

What you will do:

• Direct their team to provide operational excellence and support and collaborates with peer managers on IAM planning and build teams to maintain an ongoing IAM strategy
• Maintain a production environment addressing the needs of the business and provide best in class services by affectively managing incidents, service requests, change and problem management processes for service areas
• Troubleshoot issues and engage in the process for root cause analysis and support application integrations issues, working closely with development groups, business liaison teams, operations staff, security groups and technology administration groups on all activities related to application integrations and system enhancements
• Prepare and maintains documentation including SOPs, runbooks, resiliency plans & incident response materials and communicate and handle scheduled & unscheduled service interruptions
• Participate in the definition of metrics and service levels and provide a daily health check status on all systems including number of incidents, tickets closed, system outages, etc.
• Create detailed artifacts for system maintenance, configurations, and ad-hoc server patching and participate in development, testing, implementation and support of all enhancements to the systems, services and technologies
• Guide associates on troubleshooting techniques in both cloud and on-premises enterprise technology and automate processes where required or identified and maintains concepts of continuous improvements in both support operations and associate knowledge

What you will need to have:

• Bachelor’s degree or equivalent industry experience
• 5+ years of experience in Business Systems Analysis
• Experience with privileged access controls from a user experience perspective

What would be great to have:

• 1+ years’ experience interfacing with Corporate Audit and External Audit functions for regulatory compliance
• Cybersecurity certifications such as CISA, CISSP and CyberArk certifications – CDE, Sentry, Defender

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This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with di