Senior Manager, Reimbursement Operations & Field Market Access - ION

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Position Overview

The Reimbursement Operations & Field Market Access lead is the execution engine of the U.S. HEMA organization. This role is the closest link to the sales and marketing organization and serves as the primary tactical interface with providers, payers, and field teams.

This is both a payer-facing and provider-facing role. On the payer side, this person develops value dossiers, manages payer advisory boards, and supports key account engagement. On the provider side, this person generates billing guides, fields customer reimbursement questions, develops provider education materials, and supports all field logistics related to coding implementation.

In Phase 1, this role carries both midstream and downstream responsibilities—from code acquisition and payment policy implementation through to field collateral generation and customer support. This person generates code and billing manuals, is responsible for all field logistics requiring implementation of new or existing codes, and directly fields customer questions regarding reimbursement.

This role carries shared responsibility for midstream/payment policy activities with the Upstream Strategist until a dedicated Midstream hire is made (~18 months). At that point, this role transitions to full downstream focus with outsourced or in-sourced field pull-through teams supporting product launches.

Core Responsibilities

Provider-Facing

• Billing Guide Development: Create, maintain, and distribute comprehensive billing and coding guides for all products. Ensure guides are CPC-reviewed, compliance-approved, and updated with each code cycle.
• Customer Reimbursement Support: Serve as the primary point of contact for management of customer reimbursement vendor(s).  Manage vendor, monitor performance, and retain required documentation.
• Code Implementation Logistics: Manage all field logistics associated with the implementation of new or existing CPT, HCPCS, and ICD-10 codes. Coordinate with provider sites to ensure smooth adoption of coding changes and cost capture. 
• Sales & Marketing Support: Generate evidence-driven, compliant field collateral in direct support of the sales and marketing organization.

Payer-Facing

• Value Dossier Development: Coordinate with Upstream and distribute value dossiers and payer-facing evidence packages that communicate the clinical and economic value of the product portfolio.
• Key Account Management: Manage fractional headcount resources and coordinate payer engagement at key accounts.
• Policy Monitoring & Implementation: Track payer coverage policies, MAC LCDs, and commercial payer guidelines. Translate upstream payment policy developments into actionable field tools and communications.

• Field Personnel Management for Payer Campaigns: Manage and direct field personnel in support of payer-focused campaigns. Coordinate field reimbursement specialists, outsourced resources, and account-level teams to execute payer engagement strategies, coverage initiatives, and pull-through programs at targeted accounts.

Shared Midstream / Payment Policy

• Code Acquisition Support: Support CPT/HCPCS code acquisition activities in partnership with the Upstream Strategist, including preparation of supporting materials for AMA and CMS submissions.
• Payment Policy Implementation: Translate CMS OPPS/PFS payment policy changes into operational guidance for the field. Develop communications for code changes,