Manager, Workforce Utilization

Who We AreRo is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 
Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
We are growing quickly and looking for someone with a passion for healthcare and an insatiable curiosity to join our Medical Operations Team.
In this role, you’ll own the workforce utilization strategy for Ro’s affiliated provider practice. You’ll be directly responsible for ensuring that our providers are working at the top of their licenses and that our network is able to adapt to the needs of our growing patient base.

What You'll Do:

• Develop and monitor KPIs for productivity and efficiency of Ro’s provider network, including the predicted and actual impact of relevant tech initiatives
• Develop, maintain, and monitor key success metrics and dashboards for the provider network at both an individual and aggregated level. 
• Forecast and analyze any gaps in network supply and demand, across multiple provider types
• Evaluate the cost-effectiveness of the practitioner network across different segments
• Identify opportunities to optimize practitioner workflows and task distribution
• Provide analytical support for practitioner licensure coverage strategy

What You'll Bring to the Team:

• 3+ years of experience in workforce planning and utilization strategy
• Demonstrated experience developing KPIs and leading data-driven analysis.
• Proficient in Excel, PowerPoint, and Google Suite.
• Experience with Looker or other business intelligence tools is a plus. 
• Ability to manage multiple project timelines with multiple phases and stakeholders at the same time
• Excellent interpersonal, verbal, and written communication and presentation skills
• Experience managing projects from concept to execution, with the ability to incorporate learnings from previous projects to ensure continuous improvement
• Independent, strategic, and creative thinker who is able to anticipate and proactively answer stakeholder questions within a compelling narrative 
• Ability to work collaboratively and cross-functionally in a fast-paced ever-changing environment
• Detail-oriented while able to keep the big picture in mind - both in project scope and execution

We've Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $99,500 to $135,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
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