Manager, ITOM Platform (ServiceNow)

The Manager, Infrastructure Products (ITOM) must possess a deep knowledge of Assurant systems, applications and infrastructure and will work closely with application, platform, and technology owners to ensure accurate and complete data in the CMDB and optimized ITOM processes.  This person must also demonstrate an aptitude for ITOM technology and be able to drive continuous maturity in support of business needs and strategy.  The person in this role is engaged frequently in highly visible initiatives and activities, including reliability, disaster recovery, audit and compliance.  The ability to communicate effectively at all levels of the organization is a key success factor for this leader.

The working manager of the ITOM platform will serve as both the leader for the team of Assurant engineers but will also lead the execution of the strategy and vision for this technology to ensure Assurant is realizing the value of its investment and aligned to organizational needs.

The ServiceNow platform provides critical services to the organization, especially for IT Operations Management.  The ITOM product is comprised of the CMDB discovery technology, service maps of business applications, and alerting and event management for our monitoring systems.  Not only does ITOM play a central role in operations, but the CMDB is relied on heavily for compliance/audit, security, reliability and asset management.

What are the requirements needed for this position?

• 5+ years of ServiceNow technical experience

• 3+ years of managing or leading people is desired

• Experience with CMDB is highly desired

• Experience defining and developing product roadmaps

What other skill or experience would be useful in this role? 

• Bachelor’s degree in technology discipline

• Professional certifications

• Developing a product catalog of services 

• Configuring, developing, recommending system changes and implementing policies around IT Service Management

• Developing technical knowledge documentation and presenting to technical associates

• Mentoring and coaching staff to stay aligned with long-term strategic goals

• Facilitating presentations, meetings, and discussions to all levels of the organization

• Proficiency with the Microsoft office suite of tools

• Proficient with building relationships, and collaborating across and extended enterprise (employee, partners, and customers)

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Pay Range:

$101,500.00 - $169,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

12/19/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major