Senior Product Improvement Manager, Last Mile Fleet Europe

In this role you will own the roadmap, performance management, development of key capabilities, negotiations and relationships for fleet management partnerships in Europe for a key Supply chain efficiency enabling program, aimed at lowering our cost to delivery and therefore, drive down costs overall for Amazon in the Last Mile space. You will own negotiating key process setup and consistent improvements, performance management of associated services that Amazon operations and delivery companies use to manage the Last Mile fleet. You will define requirements, identify and develop solutions leveraging both internal and external capabilities. With external solutions, you will develop the negotiating strategy for the products or services and own the negotiations end-to-end.

To be successful you must be able to dig into seemingly complex business problems, challenge the status quo as needed, by bringing both innate curiosity, a natural inclination to invent and simplify, and a data-driven ability to influence other leaders.

Key job responsibilities
- Start with the customer: Understand not just internal teams’ needs, but also Amazon's Delivery Associates and Delivery Service Partners
- Identify keep problem areas and opportunities and prioritize this with external suppliers.
- Develop the roadmap and prioritize products, services and projects.
- Solve problems with solutions that can be scaled.
- Lead the negotiation and procurement of fleet management services.
- Communicate effectively so all stakeholders understand the direction and vision and are aligned.
- Manage backlogs in partnership with the fleet operations and technology teams
- Proactively engage with all areas of the organization to identify inter-dependencies, mutually beneficial goals, and influencing leadership.
- Set up scalable and reliable ways to measure success and mechanisms to detect issues before they become risks.

A day in the life
You will prioritize immediate focus areas and work towards long term improvement goals with the external supplier(s), creating a roadmap and achieving key results to enable Amazon to scale its Last Mile fleet across Europe.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU

Basic Qualifications

- Relevant experience in business development, procurement, or product management.
- Relevant experience with end to end negotiations.
- Relevant experience managing vendors/suppliers.
- Relevant experience overseeing roadmap strategy and definition.
- Relevant experience working on negotiations with senior executives and managing strategic partner relationships.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

- Advanced degree
- Proficiency in one or more European languages

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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