Senior Technical Consultant - SFI / Telecommunications

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

JOB TITLE: Senior Technical Consultant - SFI / Telecommunications

LOCATION: Germany, office flex

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialization to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Senior Technical Consultants to join our Professional Services team within the Customer Success Group (CSG). The Senior Technical Consultants serves as a Salesforce product and platform expert to the company’s largest, most complex enterprise customers. 

The ideal Senior Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Sr/Consultants deliver technical solutions to meet the customer’s business and technical requirements. Sr/Consultants lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution

Your Impact

• Participate in the full application life cycle - design, development, testing, and deployment

• Interact with customers, project teams, and other stakeholders to ensure customer success

• Design, develop and integrate Salesforce apps and components with back-office systems using modern web tools and technologies

• Develop proofs of concept as needed during the design and requirements phase to evaluate products and integration strategies

• Validate application code using unit tests, security tests, and profiling tools

• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

• Experts in Apex, LWC and CI/CD and familiar with Omnistudio tools like Omniscript, Integration procedures and Data Raptors

• Produce project documentation, including functional and technical designs, and end-user guides

• Travel is infrequent, varying with consultant preference and client requirements

REQUIRED QUALIFICATIONS

• 3+ years of experience in design and implementation using Salesforce.com tec

• Skill and passion for programming and technology

• Skilled in Omnistudio, Apex and LWC

• Deep understanding of Industry specific concepts such as Product Catalogs, CPQ, Order Management and/or Contract Lifecycle Management

• Prior experience in Telecommunications; Energy and Media Industries

• Understanding of object-oriented programming (OOP) concepts

• Familiar with  Java, C#, or comparable OOP language

• Experience with HTML, CSS, JavaScript

• Experience with modern IDEs (VSCode, IntelliJ) and SCM tools (Git, SVN)

• Strong problem-solving skills