Customer Care Expert - French

<h3>Company Description</h3><p>Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 30 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. </p><p>Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.</p><h3>Job Description</h3><p>As a Customer Care Expert, you will:</p><ul><li><p>Provide Wix users with technical solutions on all Wix products via phone, chat and email</p></li><li><p>Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction</p></li><li><p>Develop and maintain positive customer relations and satisfaction</p></li><li><p>Influence the way we support our users and improve it to make sure our users’ experience is the best possible</p></li><li><p>Work with all other departments and product teams, and liaise with them about our users’ needs</p></li></ul><h3>Qualifications</h3><ul><li>Fluent in French and English and eager to explore new technologies. Your customer service experience (in any industry) and your great communication skills enable you to solve problems thoughtfully and effectively.</li><li>We’re looking for a Customer Care Expert who’s fluent in French and English.</li><li>No tech experience is required, we’ll train you!</li></ul><p> </p><h3>Additional Information</h3><p>We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site. </p><p> </p><p> </p><p> </p><p>These are the shifts we currently have available:</p><ul><li>Monday - Friday (8am-5pm) This role is available permanently Hybrid, where you will return to the office 2 days a week, on the days of your choosing.</li></ul><p>From our Life at Wix Blog: <a href="https://www.wix.com/jobs/post/that-one-feedback-our-care-experts-will-never-forget">Meet Our Customer Care Team</a> and read about <a href="https://www.wix.com/jobs/post/that-one-feedback-our-care-experts-will-never-forget">The One Feedback Our Experts Will Never Forget</a>.</p><p>Please send your CV in English</p><p>We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.</p>