Global Account Manager

Why Vodafone?

Vodafone are revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We are heavily embedded in providing world-class Solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

Role Detail

Position Title: Global Account Manager 
Location: Remote (East Coast Preferred), USA
Company: Vodafone US Inc.

Role Purpose

To manage and align affiliate and partner relationships, driving profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product and service solutions and offerings.  Specific focus on building out go to market strategy and sell through and reseller opportunities with our strategic partners. 

Core Competencies

• Deep understanding of the partner customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate partner customer’s objectives and strategy into relevant VGE propositions
• Experience selling across multi towers.

Key Accountabilities

• Ensures delivery of all financial targets including revenue, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Responsible for developing and implementing partner / reseller account strategy to ensure delivery.  Establishes appropriate relationships with Vodafone customer partners, leverages those relationships to win new business 
• Key internal company liaison responsible for developing strong one-to-one long- term relationships with key decision makers/ influencers up to C Level. 
• Ensures virtual team works collaboratively with all other functions within Vodafone to drive the Vodafone Global Enterprise agenda and ensure alignment
• Supports new product and service solutions.  Works in partnership with partner, reseller and Vodafone customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and propositions to accounts 
• Assesses customer, partner and reseller market trends and provides timely and accurate revenue forecasting.
• Ensures customer / partner representation at key VGE sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
• Decides quality levels, functionality and capability of services for specific partner customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met.
• In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends.
• Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Global Service Manager (but has overall account responsibility). 
• Supported by Innovation Workshops, introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer/partner’s strategic and operational issues.
• Actively participate in preparation of customer meetings designed for partner customer C level 
• Liaise with Vodafone Global Enterprise Senior Management as required for executive level sponsorship programme

Key Performance Indicators

• Account Plan which is shared within Vodafone and ideally with partner customer
• Setup and maintain Share-of-Wallet report together with customer contracts and expirations 
• OPA Operational Improvement Plans

Key Qualifications

Essential

• 3+ years successful global accounts/enterprise solution selling with strategic partners and resellers, or equivalent sales experience
• Demonstrated ability to influence at c-level
• University Degree
• Ability to lead and manage an international and distributed team.  

 

Desired

• Ability to think strategically and drive sales transformation programmes
• Deep work experience in Telecommunications / IT Industry
• MBA desirable
• Excellent communicator

Compensation Range

$102,080 - $153,120 / yr

 

Vodafone US Inc. is committed to providing fair, competitive, and market-informed compensation. The pay range above is the general base pay range for a successful candidate. The successful candidate’s actual pay will be based on various factors, such as the candidate