SENIOR TECHNICAL SERVICES MANAGER - AV TECHNOLOGY - REDMOND, WA

Salary: $95,000 - $115,000 /year

Pay Grade: 15 

Other Forms of Compensation:  

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Senior Technical Services Manager to provide additional leadership & guidance to all aspects of AV and technology services in operational support of all Eventions Events (especially high-touch, VIP-deemed events), AV Meetings, catering, and Event / Conference Planning and Production services.

In addition, mentor and develop team supervisors and leaders and their teams to improve experience for Clients, stakeholders, and end-users continuously. Develop & maintain excellent relationships—complete with all clients and be able to support them as the technology subject matter expert for all things events and audio / visual support – both in resourcing and in equipment. Collaborate with peer teams to understand overall business impact when developing strategies and making critical operational the Complete ownership of Lines of Business (LOBs) financial budgets & client KPIs.  

Responsibilities

The Senior Technical Services Manager is directly responsible for managing & leading their direct reports overseeing all aspects of the lines of business outlined above in tandem with the Assistant Director of Technology - Production. The Assistant Director of Technology - Operations is responsible for various levels of management and associates within the respective AV teams.

Essential Duties and Responsibilities:

• Supports their leadership and peers in collaboratively building an industry-leading vision for their respective LOBs; ensures that this vision is communicated and that there is buy-in at all levels of AV, Event Management, and Operations, as well as externally with suppliers and business partners.
• Subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence
• Manage day-to-day operations
• Provide customer service and support including technical troubleshooting and operational assistance, including event support
• Monitor team communications and deliverables
• Track equipment, including maintaining asset tracking program. Complete weekly equipment checks, and completing periodic audits of inventory lists
• Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive
• Define and manage operational metrics and KPIs - volume, performance and impact - and execute plans to improve related measures
• Assist with the onboarding of new services, including training staff, creating process documentation, and identifying equipment for purchase
• Identify root issues in the delivery of support services and assist with development and implementation of corresponding solutions
• Maintain key relationships with stakeholders, including Microsoft product groups, event teams, Microsoft Production Studios, Microsoft Learning, third-party vendors, etc.
• Audit team performance during event and non-event support
• Maintain team vehicles, including keys, mileage reporting, completion of maintenance, driving tests, damage reporting, and periodic inspections
• Maintain team equipment and procurement of equipment
• Technical production for high-level and complex events
• Takes necessary action to achieve established quarterly account Key Performance Indicators (KPIs); completes reporting on KPI performance, as necessary.
• Partners with other functional leaders in the environment to ensure effective cross-functional business delivery; models and holds direct reports accountable for effective collaboration and conflict resolution with Department management and associates.
• Responsible for bringing forth innovations and initiatives to continuously improve Operational delivery. 
• Identifies criti