Customer Support Specialist

Company Description

About Us

At Catch Vibe Voice, we believe that every interaction is an opportunity to create a lasting connection. Based in Cleveland, OH, we specialize in delivering dynamic customer engagement solutions that reflect the voice and vibe of modern brands. Our approach blends innovation, precision, and human insight to help businesses communicate with authenticity and impact. Whether supporting clients through technical questions or offering thoughtful resolutions, we are passionate about creating smooth, supportive customer experiences that make a difference.

Job Description

Job Description

We are currently seeking a Customer Support Specialist to join our growing team. In this role, you will serve as a critical point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless customer experience from start to finish. The ideal candidate will be empathetic, detail-oriented, and able to thrive in a fast-paced, solution-driven environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service issues by clarifying concerns, identifying the cause, and offering effective solutions

• Maintain detailed records of customer interactions, feedback, and resolution steps

• Collaborate with internal departments to escalate and resolve complex issues

• Educate customers on product features, updates, and usage best practices

• Follow communication procedures and guidelines to uphold company standards

• Contribute to team efforts by accomplishing assigned tasks and sharing improvement ideas

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred)

• 1–2 years of experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a proactive attitude

• Ability to handle challenging situations with professionalism and empathy

• Proficient in using customer service software, CRMs, and basic office applications

• Strong organizational skills and attention to detail

Additional Information

Benefits

• Competitive salary ($58,000–$62,000 per year)

• Opportunities for professional growth and advancement

• Supportive, team-oriented work culture

• On-the-job training and skill development

• Paid time off and company holidays

• Health and wellness programs