Customer Support Representative III

Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

Under the direct supervision of Customer Support Center Supervisor, the Customer Support Center Lead is responsible for providing guidance and direction to Customer Support Center Representatives (CSR) as needed on daily basis. This position’s responsibilities include the role of the CSR I and II as well as filling in for the Supervisor(s) when needed, handle escalations, participate in focus groups for strategic initiatives and assist in facilitating staff meeting and trainings.

Minimum Requirements

1. High School Diploma or GED required. Associates or bachelor’s degree preferred.

2. Minimum of 2 years of ACD call center experience required.

3. Minimum of 1 year in medical or healthcare environment preferred.

4. Four years of experience preferred working in a customer service environment where a lead service/support role was primarily performed.

5. Bilingual in Spanish required.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Salary Range

$26.13 - $32.55 hourly