Customer Experience Co-Op

The Job Details:

This position is a co-op for current University students only.  It is a temporary position from June 2024 – December 2024 (30-40-hour work week).  Students will need to take a semester off or reduce classes 1-2. The co-op program offers an opportunity to be a contributing member in USCS’s customer experience department. Coops gain hands on analytics experience and expand their understanding of a 3PL’s supply chain function. This is a unique opportunity to work alongside our professional team of analysts and be exposed to a corporate office environment. The co-op will learn much about the frozen food warehousing and transportation industry by helping USCS create solutions for our nationwide system of carriers and customers.

 

Responsibilities:

• Prepare weekly and monthly reports to be sent to our customers and management. Reports often use metrics such as “Gross margin,” “On Time Performance,” “Case pick Percentage,” “Miles per truck,” “Fill Rate,” and “Cost per Order.”
• Gather and synthesize data to create customer specific reports
• Analyze and create sales reports and market feedback from internal and external sources to identify key issues, trends, opportunities, and growth for use in business development and program management
• Identify, report, and monitor relevant KPIs (Key Performance Indicators)
• Prepare PowerPoint and Excel presentations for our customers by collecting and analyzing data from reports and local databases. These reports are often from scratch and do not have instructions. They require more ingenuity from the co-op in the procurement, layout, and design.
• Respond to RFPs (request for proposals), Proposals, and Business Reviews for customers
• Perform analysis and conduct research to provide data for insight into key customers and the cold chain industry
• Utilize data from disparate systems including TMS (Transportation Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management), and Tableau to provide cohesive reporting

o  Reviews and analyzes payroll data being sent  to the general ledger  to ensure accuracy

 

The Job Specifics:

• Location and Department: Camden NJ, Human Resources/??
• Reports To: Vice President, Treasurer and Company Secretary
• Travel Amount: Minimum to none
• Job Type, EEO, and Job Code: Full-Time, Exempt JOB CODE

 

What We Are Looking For:

• Excel – Moderate to advanced preferred
• PowerPoint - Moderate
• Word - Moderate o Outlook – Beginner is okay
• Ability to clearly communicate - written and spoken
• GPA of 3.0 or higher
• Reliable mode of transportation
• Willing to move for 6 months if necessary, to be able to commute to work

 

Special Skills:

• Detail and customer service oriented
• Organizational skills
• Effective written and oral communication
• Ability to analyze and solve problems
• Excellent mathematical skills
• Data analysis experience
• Excellent communication skills
• Customer-centric with the ability to balance both customer benefits and business financials effectively

 

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak and hear
• Ability to work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction and company policies.
• A starter that can work independently and coordinate with others
• Always follow safety procedures.
• Ability to manage stress and productivity guidelines

 

The Standard Details:

• Always maintain a professional manner in appearance and communications.
• Participate in staff and/or customer meetings if required.
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems. 
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
• Verify the implementation of solutions.
• Follow posted security procedures at all times while in the building.
• Participate in Safety and Education