Director of Operation, Quality & Trials

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, tv, movies and more. We work hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.  

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us.  We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.  

Delivering a great customer experience is at the heart of our proposition, and ensuring we have a high quality, robust and performant product is critical to achieving this. The Director of Operation, Quality & Trials is accountable for the end-to-end operational management of technology, quality and trials for DTC core initiatives and strategic features on our consumer apps. The role ensures the appropriate levels of technology & quality coordination, execution and delivery is properly operated and that the flow of communication is broad. The position is also responsible for the trials operations, validating all features and initiatives have been fully executed in the trial cycle before releasing new capabilities and features to our customers. At the heart of this role will be an operational mind set covering the optimization for quality, trial & technology coordination among Tech delivery, Engineering, Product and other cross functional teams.

This position will be responsible for delivering against our end-to-end strategic initiatives, quality strategy and enhancing the execution of our trials operation strategy. The role will also hold the operation remit for defect management & reporting improvements. Making certain there is a proper defect coordinated communication structure and analysis strategy.  The role will work hand in hand with the Dir of Quality Engineering and reporting to the VP DTC Partnerships. He/she will work closely with various quality & engineering teams across the Comcast/Sky/NBCU family of companies by leading on core initiatives, building collaborative working groups, sharing knowledge, expertise, and tooling. Establishing a robust and efficient approach to technology coordination, quality assurance and the trial cycle processes. This role will also serve as the primary leader for Ops managers ,Trial Ops , and Defect Management which will report directly to the position. Successful candidates will bring a breath of staff leadership experience as well as strong background in technology & quality engineering, operations , technology management, and program management expertise.

• Oversee operational management of QA and Trials delivery and coordination to all features and program initiatives by liaising with Tech Delivery, Product, and Engineering counterparts
• Demonstrate ownership in asserting QA & technology planning and execution efforts against a product roadmap, feature intake process & operational readiness life cycle.
• Leads the engagement and testing alignment with cross-functional teams for all DTC propositions
• Manages the operational strategy for how trials are executed and how the feedback cycle is tracked and enhanced. Assess and implement creative solutions to increase trial user community and trial engagement (internal & external)
• Ensure that quality metrics and operational readiness documentation is adequate for hand off to production ops organ